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May
22
Protect Your Server Against DDoS!
Posted by Kian Ng on 22 May 2018 01:16 PM
Hey there, server admins!

Have you ever wondered if there's a security service that can protect your server against DDoS attacks (and other malicious activities) that is AFFORDABLE?

Well, that's what we can do for you! ReadySpace Server Security protects your server for just a small fee!

Apart from honeypots and malware detection, Server Security also does the following!



1. DDoS Detection.
 
Constantly monitors the number of simultaneous incoming and outgoing connections and blocks DoS attacks.

- Drop the connections and greylist the attacker IP. This reduces the number of false positives and complaints from clients behind proxy networks and NAT routers.
- Prevents outgoing DoS attacks, preventing overuse charges or blacklisting.

There’s no need to change any of your existing server applications. Apache, NginX, Lite HTTP, TomCat, GlassFish, ProFTP, PureFTP, VSFTP, Courier Mail, and many more are all compatible.



2. DDoS Mitigation.

Creates a global defense network, sharing information about malicious IPs. With data on over 15 million IPs worldwide, plus honeypots to capture and analyze the latest threats, your server is protected against DDoS botnet attacks – before they happen.

3. Antiflood

Ensures that hackers cannot mount an attack against the security application and destroy your defense shield in the process. Antiflood aggregates information from the entire security suite to prevent any individual module from overloading.


If you've been looking for a multi-pronged, yet affordable, security solution for your servers, look no further - cos Server Security is here


To subscribe to the service or find out more, do contact us at help@readyspace.com or cs@readyspace.com.hk for China/Hong Kong.


Stay Safe; Stay Protected!



ReadySpace Team 


Read more »



May
21
Changes to Cloud Drive Pricing
Posted by Kian Ng on 21 May 2018 01:05 PM
Hi!

We will be making some changes to the pricing structure of our Cloud Drive business productivity application to better match the requirements of our Cloud Drive service users. You may notice some slight differences in your next billing, reflecting these changes. 

The implementation of the changes will not affect the service in any way, so users can continue to expect the same reliable and effective Cloud Drive that you have come to rely on for your business productivity. :)


Best regards,




ReadySpace Team
Read more »



May
14
Alert: Reported Microsoft Vulnerabilities
Posted by Kian Ng on 14 May 2018 05:15 PM

Dear users of Microsoft Windows Servers,

Microsoft has released multiple security patches to address vulnerabilities affecting its Operating System and other products, including two zero-days that have been observed to be actively exploited. If you have subscribed to Business Support, simply email to help@readyspace.com to request for the patching to be done. If you have not subscribed to Business Support, you can do the patching yourself or opt for our team to do it for you as a one-time Professional Service. 

Details of vulnerabilities:

1. The first, CVE-2018-8174, is a critical Remote Code Execution (RCE) vulnerability. Also dubbed as "Double Kill", which is a violated attempt to access memory after it has been freed. The issue resides in the way the VBScript Engine (included in all currently supported versions of Windows) handles objects in computer memory, corrupting memory in such a way that an attacker could execute arbitrary code in the context of the current user. This flaw allows an attacker to remotely take control of an affected system. The exploit could be delivered through malicious Office documents or links in emails that force the URL contents to be loaded in Internet Explorer.

 

2. The second, CVE-2018-8120 is a privilege-escalation flaw that occurred in the Win32k component of Windows when it fails to properly handle objects in computer memory. To exploit this vulnerability, an attacker would first have to gain access to the system. This could be achieved by tricking the recipient to open malicious Office documents sent via email, allowing an attacker to remotely take control of an affected system.

 

Affected Versions include:


1. CVE-2018-8174

All currently supported versions of Windows, including:

  • Windows 7, 8.1, RT 8.1, 10
  • Windows Server 2008, 2012, 2016

2. CVE-2018-8120

  • Windows 7
  • Windows Server 2008
  • Windows Server 2008 R2


For your necessary action.

Best regards, 



ReadySpace Team 


Read more »



May
10
Server Security Advanced for Cloud Server Windows (Hong Kong)
Posted by Kian Ng on 10 May 2018 01:50 PM
Hi everyone!


In line with the recent focus on heightened cyber security, we have listened to your needs and are extending the new and improved server protection to all new Cloud Server Windows subscriptions for Hong Kong/China!

Starting from next week (15th May 2018), new Cloud Server Windows (Hong Kong/China) will come with the following additional Security Features:

- Anti-malware/HIPS/Live Protection
- Web Security with Download Reputation
- Detect Potentially Unwanted Applications
- Web Control
- Application Control
- Data Loss Prevention
- Automatic Scanning Exclusions
- Anti-ransomware Protection
- Application Whitelisting with Server Lockdown
- Malicious Traffic Detection


If you'd like to find out more, feel free to write to cs@readyspace.com.hk for any clarifications or additional information that you may need. :)


Cheers!


ReadySpace Team 

Read more »



Apr
24
OS Upgrade - Cloud Server Webuzo
Posted by Kian Ng on 24 April 2018 12:08 PM
Hi!

We are pleased to announce that the OS for Cloud Server Webuzo has been upgraded to Ubuntu 16 LTS. Users of our Cloud Server Webuzo can now enjoy the benefits and security that this OS upgrade brings.

If you'd like to know more about Cloud Server Webuzo and the many applications it provides, please write to us at help@readyspace.com or cs@readyspace.com.hk (for Hong Kong and China).


Cheers!

ReadySpace Team


Read more »



Apr
20
[Scheduled Maintenance] Cloud Server - Singapore Data Center 22nd April 2018
Posted by Yong Hwang Poh on 20 April 2018 04:35 PM
Dear Customers,

To serve you better we will be performing a maintenance and update on cloud infrastructure nodes.


Plan(s) affected: Cloud Server/Cloud Infrastructure (Singapore Data Center)  IP range 117.120.7.x

Scheduled start time/date: 11:00pm Saturday, 22nd April 2018

Estimated end time/date: 01:00am Sunday, 23nd April 2018


Details

We will be doing critical security updates and patches to ensure stability and performance of the servers. Intermittent downtime expected.


Regards,
ReadySpace Maintenance Team

***Updates : Due to unforseen circumstances, we need to delay this maintenance until further notice. Sorry for the inconvenience caused.

Read more »



Apr
9

One of our Cisco switches has been attacked on the morning of April 7 at ReadySpace Hong Kong Data Center. A few amounts of customers under this switch have been affected. Our network engineer has been fixed this issue at noon and blocked all the public connection to prevent attack come back again. All networks are back to normal after that.

If you'd like to know more about this issue, you can write to cs@readyspace.com.hk.

Cheers!
ReadySpace Team


Read more »



Apr
4
Cloud Server Plesk Web Host Edition
Posted by Kian Ng on 04 April 2018 06:08 PM
Hello!

We're delighted to announce that the Cloud Server Plesk Web Host Edition is now available both in Hong Kong and Singapore data centres so you can have a choice based on the geo-preference that best suits your needs.


The Cloud Server Plesk Web Host Edition provides the capability to host unlimited domain names and allows you to create reseller access should you wish to expand your business interests.


This latest update also comes with the latest Plesk and High Availability so that you can have even more packed into the service you want.


If you'd like to know more, you can write to cs@readyspace.com.hk (for Hong Kong), or help@readyspace.com (for Singapore).




Cheers!


ReadySpace Team
Read more »



Apr
4
Dear Customers,

To serve you better we will be performing a maintenance and update on cloud infrastructure nodes.


Plan(s) affected: Cloud Server/Cloud Infrastructure (Singapore Data Center)  IP range 117.120.7.x

Scheduled start time/date: 10:00pm Saturday, 7th April 2018

Estimated end time/date: 1:00am Sunday, 8th April 2018


Details

We will be doing critical security updates and patches to ensure stability and performance of the servers. Intermittent downtime expected.


Regards,
ReadySpace Maintenance Team
Read more »



Mar
28
[Scheduled Maintenance] Cloud Server - Singapore Data Center 28th March 2018
Posted by Vishnu Prabahkaran on 28 March 2018 05:02 PM
Dear Customers,

To serve you better we will be performing a maintenance and update on cloud infrastructure nodes.


Plan(s) affected: Cloud Server (Singapore data center)

Scheduled start time and date: 11:00pm 28th March 2018

Estimated end time and date: 12:30am 29th March 2018


Details

We will be doing critical security updates and patches to ensure stability and performance of the servers. Intermittent downtime expected during the maintenance window.


Regards,
ReadySpace Maintenance Team
Read more »



Mar
27
New Cloud Server Windows with Server Protection Advanced
Posted by Kian Ng on 27 March 2018 12:58 PM
Hey folks!

We have an awesome announcement to make! In line with the recent focus on heightened cyber security, we have listened to your needs and beefed up protection for all new Cloud Server Windows subscriptions. 

Starting from today, new Cloud Server Windows will come with the following additional Security Features:

- Anti-malware/HIPS/Live Protection
- Web Security with Download Reputation
- Detect Potentially Unwanted Applications
- Web Control
- Application Control
- Data Loss Prevention
- Automatic Scanning Exclusions
- Anti-ransomware Protection
- Application Whitelisting with Server Lockdown
- Malicious Traffic Detection


If you'd like to find out more, feel free to write to help@readyspace.com for any clarifications or additional information that you may need. :)


Cheers!

ReadySpace Team 

Read more »



Mar
26
Maintenance on CCP
Posted by Kian Ng on 26 March 2018 05:55 PM
Hi!

We will be carrying out a maintenance exercise tonight between 9pm and 1am (SG time). Users may not be able to log in to their customer portal during this time. 

Apologies for any inconvenience caused. 


Regards 


ReadySpace Team
Read more »



Mar
26
Issue Affecting Some Websites
Posted by Kian Ng on 26 March 2018 11:45 AM
Hello,

We'd like to let you know that there's a current issue that may affect some websites from being displayed properly. Only some users from our shared web hosting service are affected and affected users will probably see "Error occurred: 500 - internal server error".

Our engineers are working to resolve this and we expect normal service to be restored to affected users shortly.

Apologies for any inconvenience caused.


Regards
Read more »



Mar
25
Cloud Server Scheduled Performance Maintenance and Optimisation
Posted by Kian Ng on 25 March 2018 07:13 PM
Hello Cloud Server users!

Some clients have given us feedback that they seem to have encountered resource-related issues recently.
We'd like to let you know that we take all such feedback extremely seriously and, as such, will be undertaking additional maintenance and Optimisation works.


Date: 26th March 2018, Monday.

Time: Ongoing throughout the day.

*No disruption to any services is expected.


We appreciate your patience and trust in us and we hope to continue providing you with the kind of reliable and robust services that you've come to expect from ReadySpace.


Best Regards

ReadySpace Team
Read more »



Mar
21
[Scheduled Maintenance] Customer Control Panel - Hotfix update
Posted by Fu Lin on 21 March 2018 02:12 PM

Dear Customers,

To serve you better we will be performing a maintenance and update on customer control panel. CP will be inaccessible during maintenance.
 


Plan(s)/Service(s) affected : Customer portal/control panel cp.readyspace.com.SG,HK,PH,CO,CO.ID...

Scheduled start time and date : 09:00pm 21st March 2018

Estimated end time and date : 12:00am 22nd March 2018

Regards,
ReadySpace Maintenance Team


Read more »



Mar
20
Changes to ReadySpace Indonesia Phone Number
Posted by David Loke on 20 March 2018 02:20 PM
We want to serve you better! As such, we will need to change to a brand new phone number that can cater to your enquiries. Starting from today, if you are our customer from Indonesia, you can contact our Customer Experience Team easily at the following number.

+62 21 39700427

The existing number will be ceased with immediate effect. If you need any further clarification, please do not hesitate to visit our website to chat with our Customer Experience Team.


Read more »



Mar
20
Security Enhancement to Office Mail Service
Posted by David Loke on 20 March 2018 01:56 PM
Our product development team at ReadySpace has constantly been working hard to provide easy to use and secure services for Small businesses. As such, we have done some adjustments to our Office Mail service to give you a better experience.

In order to maintain security and service quality, Office Mail is designed to provide for 1 domain name (FQDN) per subscription. However, there are cases where customers are able to configure multiple domain names to be used in 1 Office Mail subscription that might cause performance issues on our mail server. As such, we have done adjustments to limit the possibility of adding more domain names with immediate effect.

If you are having more than 1 domain name linked to 1 Office Mail subscription, do note that you might face service outages on your domain name. To solve this issue, remove all the other domain names from the subscription and choose only 1 domain name left to be linked up to Office Mail service.

For the rest of the domain names, you can choose to buy another Office Mail service for it. If you have any questions, please do not hesitate to contact our Helpdesk team and we will be happy to assist you.
Read more »



Mar
20
Issue with Server unresposive for Cloud Server Cluster in Singapore
Posted by Yong Hwang Poh on 20 March 2018 12:04 AM
Dear Customers,

There was an outage on one of the node in our Cloud Server Cluster in Singapore at around 1715 hours GMT +0800 and was quickly resolved by rebooting the unresponsive node. All Cloud servers that were on that node was quickly moved to the other nodes.


For more information, please do not hesitate to contact us at https://helpdesk.readyspace.com

Apologise for the inconvenience and thank you for your patience.


ReadySpace Team

Read more »



Mar
16
Discontinuing StopTheHacker Service
Posted by David Loke on 16 March 2018 04:05 PM
We won't want to, but it is unfortunate that we have to discontinue one of our security offering - StopTheHacker. This product has been sold to another company since a few years ago and since then, its development has stopped as well. As such, our paying customers are still paying it but it is not providing what it should be. However, fret not, we have an alternative for you.

If you are one of our customers who is using StopTheHacker, you'll be contacted by our Customer Experience Team for the next steps. Meanwhile, if you would like to have more information, please do not hesitate to contact us.
Read more »



Mar
16
Get updates from our Telegram Channel!
Posted by David Loke on 16 March 2018 03:50 PM
Now you can get notifications from ReadySpace Telegram Channel.

Scheduled Maintenance,
Product Updates,
Outage Alerts and
any latest knowledgebase updates.

FIRST HAND!

Simply click on this link here https://t.me/readyspace

Read more »



Mar
13
Free Whois Privacy for .com and .net Domsins!
Posted by Kian Ng on 13 March 2018 11:50 AM
Hello there!



We're so pleased to announce that, moving forward, all NEW registrations and transfers of domain names with .com and .net extensions will come with Whois Privacy at no additional cost. This is part of our continuing efforts to offer more value to our services for our customers.


If you'd like to sign up or find out more, feel free to contact any of our regional offices by clicking 
HERE. We look forward to hearing from you soon. :)


Cheers!

ReadySpace Team .
Read more »



Mar
1
Intermittent Issue With Webmail
Posted by Kian Ng on 01 March 2018 09:53 AM
Good day!

We'd like to inform users of Open Xchsnge (OX) webmail service that some users may be experiencing some temporary problems accessing OX webmail. This issue is an unexpected side effect from last night's maintenance work. 

Our engineers are working to restore normal service at the soonest possible. We sincerely apologise for any inconvenience caused.


ReadySpace Team
Read more »



Feb
28
[Scheduled Maintenance] Cloud Drive - Singapore Data Center 28th Feb 2018
Posted by Yong Hwang Poh on 28 February 2018 03:25 PM

Dear Customers,

To serve you better we will be performing a maintenance and update on Cloud Drive nodes.
 


Plan(s) affected : Cloud Drive (Singapore data center)

Scheduled start time and date : 11:30pm 28th Feb 2018

Estimated end time and date : 2:00am 1st March 2018



Details

We will be doing re-location of the nodes to another rack.

 


 

Regards,
ReadySpace Maintenance Team


Read more »



Feb
28
[Scheduled Maintenance] Legacy VPS Servers - Singapore Data Center 28th Feb 2018
Posted by Yong Hwang Poh on 28 February 2018 03:20 PM

Dear Customers,

To serve you better we will be performing a maintenance and update on our VPS legacy servers.
 


Plan(s) affected : Legacy VPS Plans (Singapore data center)

Scheduled start time and date : 11:30pm 28th Feb 2018

Estimated end time and date : 2:00am 1st March 2018

Affected IP Range : 117.120.5.xx - 117.120.6.xx


Details

We will be doing re-location of the servers to another rack in the same datacenter.
 

Regards,
ReadySpace Maintenance Team


Read more »



Feb
6
Exciting New Changes Ahead!
Posted by Kian Ng on 06 February 2018 11:44 AM
Hello, ReadySpace World!

We'e so excited to announce that our recent system upgrade has been a great success and users will soon be able to have a new and improved experience navigating their customer portal. Apart from the new layout of the user interface, new features and accessibility options have been added to make your experience with ReadySpace an even better one. :)

As of now, all our global customers will be able to see and experience the new and enhanced customer portal EXCEPT for those who are with ReadySpace Singapore and ReadySpace Hong Kong. The new enhancements will be rolled out to these 2 regions at a slightly later stage. And with the implementation of the upgrades, we are confident that 2018 will be an exciting and productive year for ReadySpace and our valued partners and clients. 


Are you ready for the future? We are. :)



ReadySpace Team
Read more »



Jan
30
IMPORTANT : Maintenance Notice (Update)
Posted by Kuan Woei Teow on 30 January 2018 10:02 AM
Dear customers and partners,

Thank you so much for your patience throughout our major upgrading works. We are happy to inform you that the upgrading task has been going on very well thusfar. We are in our final lap, and we look forward to bring you the good news soon. Our Development Team has been working hard for the past 24hours to make this possible. We do appreciate your understanding on this matter for any inconveniences caused.

As per our announcement dated 26-Jan (https://helpdesk.readyspace.com/index.php?/News/NewsItem/View/418/important--maintenance-notice ), all services will not be affected EXCEPT you will not be able to access to your customer portal.

For Webmail users, please kindly check your emails via these 2 options:

1. Configure email in Gmail
https://helpdesk.readyspace.com/index.php?/Knowledgebase/Article/View/733/142/how-to-add-your-readyspace-email-account-into-gmail

2. Configure email in Outlook
https://helpdesk.readyspace.com/index.php?/Knowledgebase/Article/View/595/142/how-to-set-up-email-accounts-in-microsoft-outlook

Do drop us an email at help@readyspace.com for further assistance.
Read more »



Jan
26
IMPORTANT : Maintenance Notice
Posted by Kian Ng on 26 January 2018 06:30 PM


Dear customers and partners,


In order to provide a better user experience, we will be undertaking a system upgrade this coming Monday morning, the 29th of January. The upgrade process will commence at 0000 GMT (0800 SGT). Expected end time is to-be-confirmed.

All customer services will not be affected BUT access to the customer portal will not be possible during the upgrade. Should you need to make an online payment by the 29th of January; or if you need to perform any critical tasks via the customer portal, kindly do so before the upgrade process commences.

Your kind understanding is greatly appreciated.

Thanks!


ReadySpace Team
Read more »



Dec
8
[Scheduled Maintenance] ReadySpace System Upgrade
Posted by Kuan Woei Teow on 08 December 2017 04:07 PM

Dear ReadySpace Cloud Platform Customers,

We will be performing upgrading on our systems in order to serve you better.

Here are the details:

Scheduled Maintenance (Upgrade)

Start Date : 12th December, 2017 00:00 hours (GMT +0800 hours)
End Date : 14th December, 2017 00:00 hours (GMT +0800hours)

Affected Service(s) : Customer Portal

During the maintenance, customers might experience intermittent slowness or unable to login to Customer Portal
Customers might not able to process payment in Customer Portal during the maintenance.


Below are some enhancements after the upgrade.

New Customer Portal interface (CCP v2)

  • Now you are able to specify an email address for login and getting notifications using another email address.
  • A new wizard for a mass service assignment to an end user is added. On the User View screen, a customer administrator is now able to assign multiple services to a user at once and to assign them to a user one by one.
  • In the Add New User wizard, all services to be assigned to a newly created user are pre-selected by default.
  • The Mobile Phone field, available previously in CCP v1, is added on the User View/Edit screens. Now a mobile phone number can be specified or edited for a user. The field is optional and not displayed on the Add New User interface.
  • As a customer administrator role, you can configure the availability of the following operations on the User List and User View screens:
    • The Log in as User and Disable actions on the User List screen.
    • The Log in as User and Disable buttons on the User View screen.
  • You and your user can now choose a preferred view of CCP - Tiles or table.
  • There is an improved order process flow that will reduce confusion when you make post paid services.
  • Search document / order can now be done using partial numbers.
  • Specify notification email to an user is now possible.
  • You can choose to hide the "Login As" and "Disable" operations for users.
  • It is possible to specify a mobile phone number to an user
  • Mass-assignment of services to an user during its creation can be done now.
  • CCP now enabled with Mobile display.
  • Customers are now able to add payment method in CCP v2 before buying a service.
  • It is required in CCP v2 to perform Credit/Debit Card validation by the "Add New Online Payment Method" button. During the Credit/Debit Card validation, you will gets charged a pre-auth amount (which is then refunded), and a payment token is created for you.
    • This enables a you to use this payment method for future purchases and recurring payments.
We strive to improve our service experience to you. If you have any suggestions and feedback, please do not hesitate to contact us!

Thank you!
ReadySpace Team
Read more »



Nov
15
Price Adjustments
Posted by Kian Ng on 15 November 2017 12:45 PM
Hello everyone!

We'd like to let you know that we have made some adjustments to the prices of a number of our products and services. These price adjustments are product/service specific and are not an across-the-board change. Some prices will increase while others may drop.

For more details, do watch out for your next bill. Any changes in price should be reflected.

Thank you for your continued support. We look forward to providing you with an ever-improving service experience with us. :)



ReadySpace Team
Read more »



Nov
1
Notification of Urgent Cloud Server Maintenance
Posted by Yuki Liu on 01 November 2017 04:51 PM
Dear Valuable Customer,

Please be notified that there will be an urgent maintenance due to some issues occurred in the server. For the details of maintenance,please find it as below:

Date and Time: Nov 1 Wednesday from 11:30PM – 1:30AM (UTC/GMT +8)

Affected IP: 111.91.239.*

Customer Impact: Customers may experience intermittent connection of the server during the maintenance period.

Customer Action: VM will be rebooted, if customer has any service(s) that has not configured auto start, please login the server to start it.

If you have any query, please feel free to contact us. We will please to assist you. Thank you.

Read more »



Oct
18
Intermittent Access to ReadySpace Office Mail
Posted by David Loke on 18 October 2017 11:02 AM
Dear Customer,

Currently you might be facing intermittent login issue with your ReadySpace Office Mail account. Our authentication server for email is currently congested and our engineers are working on service recovery.

We will keep you updated on status at this space and apologise for inconvenience caused.

Thank you
David Loke
Read more »



Oct
14
Intermittent connectivity to Cloud Server Cluster in Singapore
Posted by David Loke on 14 October 2017 02:02 PM
Dear Customers,

There is an intermittent connectivity issue with our Cloud Server Cluster in Singapore. Our support team on duty is currently working on to bring back services online to a stable state.

Customers affected are mainly with server IP address 117.120.7.x

We will be updating status along the way to keep you informed.

Please be assured that our support team is taking it as our highest priority.

For more information, please do not hesitate to contact us at https://helpdesk.readyspace.com

A
pologise for the inconvenience and thank you for your patience.

David Loke
Read more »



Sep
27
Intermittent connection to Cloud Drive
Posted by David Loke on 27 September 2017 08:47 AM
Dear Customers,

Due to a recent update on ReadySpace Cloud Drive service, you might face intermittent connection to the service. Our engineers and vendors are currently working to get it resolved.

Further updates will be provided and hope to seek your kind patience.

David Loke
Read more »



Sep
19
Update To Cloud Server cPanel
Posted by Kian Ng on 19 September 2017 11:58 AM

Hi!
 
We'd like to update all our valued customer that, with immediate effect, our Cloud Server cPanel will come integrated with the Softaculous license. This means that you can now utilise Softaculous with ease and with minimal hassle.

There will be a slight revision to the server pricing to reflect the inclusion of this new license which you should see in your next billing cycle. 

Should you require any further information or clarification, do feel free to contact us by emailing to  help@readyspace.com.

Cheers!


ReadySpace Team 

 


Read more »



Sep
18
Intermittent Service Disruption (Email)
Posted by Kian Ng on 18 September 2017 09:43 AM
Dear clients,

We would like to apologise for the intermittent service disruption to email service that some of you may have experienced this morning.

The cause of the issue has been identified and rectified. Normal service has already resumed for most and normal service should resume for all users soon. You may wish to try restarting your workstation if regular service does not resume within the next 30 minutes.

We apologise once again for inconveniences caused and thank you for your kind patience. :)


ReadySpace Team
Read more »



Sep
16
Notification of Cloud Server Maintenance
Posted by Yuki Liu on 16 September 2017 06:24 PM

                                                    Case No.: [EQU20170917S]

Dear Valuable Customer,

To maintain high quality of the services, we have planned to process hardware upgrade. Please find the detail as below

Date and Time: Sept 17 Sunday from 4:00pm to 6:00pm (UTC/GMT +8)

Affected IP addresss:111.91.239.*                                                  

Customer Impact: Server will be rebooted. Customers may experience 15mins - 30mins unstable server connection during the maintenance period and all VMs will be rebooted. If customer has not setup auto start for those services inside the VMs, please kindly take note and change server services to auto start before 17/9 4pm.

If you have any question, please feel free to ask and we will do the best to help.


Read more »



Jun
28
ReadySpace Cloud Drive - Petya Security Patch
Posted by David Loke on 28 June 2017 01:47 PM
Hi All,

Due to the cyber attacks against Danish companies, we will be performing a priority update of all our Cloud Drive servers today. This patch was released late March 2017 and is considered to cover more than 80% of 
Petyas exploits. 

We expect no downtime, and smaller disturbances will be handled swiftly.

As always, our helpdesk is standing by if needed.

Thanks!
David Loke

Read more »



Jun
20
Get Safe, Get a Backup.
Posted by Kian Ng on 20 June 2017 11:59 AM
Hi!

With the recent rise in online hacking activity, we'd like to recommend that all our clients (and potential clients!) consider getting backup services to protect your online assets against malware like trojans or ransomware.

ReadySpace now offers affordable and secure remote backup services that can meet a variety of requirements. Backups for websites start from USD$2/month while backups for email start from as low as USD$3/month. If you need something for your VM or server, Bare Metals Backup is also available, starting from USD$48.60/month.

So don't let yourself be held hostage for ransom or lose data to malware - get safe, get a backup. :)

For more information, please feel free to contact any of our regional offices HERE.

Regards,

ReadySpace Team
Read more »



Jun
13
Customer Portal/Hosting Control Panel Maintenance [Phase 2]
Posted by Fu Lin on 13 June 2017 11:48 AM

Dear Customers,


We will be performing maintenance on our customer portal https://cp.readyspace.com.* in order to serve you better.

Customer portal/hosting control panel will be inaccessible during maintenance.


Start Date :  14th June 2017 11:00PM (GMT +0800 hours)

End Date   :  15th June 2017 02:00AM (GMT +0800 hours)
Affected Service(s) : Customer portal
 

Regards,
ReadySpace Maintenance Team


Read more »



Jun
5
Customer Portal/Hosting Control Panel Maintenance
Posted by Fu Lin on 05 June 2017 10:05 AM

Dear Customers,


We will be performing maintenance on our customer portal https://cp.readyspace.com.* in order to serve you better.

Hosting control panel will be inaccessible intermittently during maintenance window.

 

Notification Type : Scheduled Maintenance
Start Date :  05th June 2017 10:00PM hours (GMT +0800 hours)
End Date   :  06th June 2017 01:00AM hours (GMT +0800 hours)
Affected Service(s) : Readyspace customer portal

 

Thank you
ReadySpace Tech Team


Read more »



May
30
[Scheduled Maintenance] mx1.cleverspeed.com - 31'st May 2017
Posted by Abraham Joseph on 30 May 2017 03:33 PM

Dear Customers,

To serve you better, we will be performing a maintenance on mx1.cleverspeed.com on tomorrow (31'st May 2017).

 

Scheduled start time and date: 5:00 PM (SGT) 31'st May 2017.

Estimated end time and date: 6:00 PM (SGT) 31'st May 2017.

 

Details

We will be doing major updates and maintenance to ensure the stability and performance of the SpamExperts. Intermittent downtime expected during the maintenance window.

 

Regards,
ReadySpace Maintenance Team


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May
15

Dear Customers,

To serve you better we will be performing a maintenance and update on cloud infrastructure nodes.
 


Plan(s) affected : Cloud Server (Singapore data center)

Scheduled start time and date : 11:30pm 16th May 2017

Estimated end time and date : 2:00am 17th May 2017



Details

We will be doing critical security updates and patches to ensure stability and performance of the servers. Intermittent downtime expected during the maintenance window.

 

Note 1 : Due to urgency date has been changed to 1 day earlier.
 

Regards,
ReadySpace Maintenance Team


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May
4
Leaked hacking tools used in wild to exploit PCs
Posted by Kuan Woei Teow on 04 May 2017 04:36 PM

Dear Customers,

 

We would like to bring up to your attention regarding some server's compromising/hacking that are happening around the world currently.

The tools used by NSA (US) to hack/exploit Windows PCS were leaked weeks ago and its currently used in wild to exploit PCs.

 

You can find more information about it at :

 

http://thehackernews.com/2017/04/windows-hacking-tools.html

http://www.zdnet.com/article/shadow-brokers-latest-file-drop-shows-nsa-targeted-windows-pcs-banks

If you are running a Windows-based servers, do ensure you update your OS asap.

 

ReadySpace Team

 

 

 


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May
4
[Scheduled Maintenance] Helpdesk upgrade and maintenance
Posted by Yong Hwang Poh on 04 May 2017 02:58 PM

Dear Customers,


We will be performing maintenance on our helpdesk ticketing and Livechat system in order to serve you better.

During the maintenance helpdesk will no longer be available and tickets sent to support/sales might have delay in responding.

 
Here are the details:

Notification Type : Scheduled Maintenance
Start Date :  04th May 2017 23:59 hours (GMT +0800 hours)
End Date   :  05th May 2017 02:00 hours (GMT +0800 hours)
Affected Service(s) : RSSG Helpdesk System

We apologize for any inconvenience caused. 

Thank you
ReadySpace Tech Team


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Apr
18
[Scheduled Maintenance] MobileSync/Webmail maintenance
Posted by Yong Hwang Poh on 18 April 2017 04:15 PM

Dear Customers,


We will be performing maintenance on our MobileSync/Webmail services in order to serve you better.

During the maintenance all MobileSync/Webmail users might experience some disruptions.

 
Here are the details:

Notification Type : Scheduled Maintenance
Start Date :  19th April 2017 22:00 hours (GMT +0800 hours)
End Date   :  19th April 2017 23:00 hours (GMT +0800 hours)
Affected Service(s) : MobileSync/Webmail

We apologize for any inconvenience caused. 

Thank you
ReadySpace Tech Team


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Feb
22

Dear Valuable Customer,

One of our data center Equinix is going to carry out the Periodic Inspection, Testing and Certification (PITC-WR2) work. Please find the detail about the maintenance as below.

Phase 1 maintenance
Date and Time: Feb 25 from 8:00pm to 11:45pm and Feb 26 from 8:00pm to 26  11:45pm (UTC/GMT +8)
Affected IP addresss:111.91.*.*
Customer Impact: Server will be rebooted. Customer may experience 15-30 minutes network unstable during these periods.

For coordinate with Equinix work, the server inside this data center may be rebooted more times in different weekend from March 2017 – Jun 2017 after this maintenance and notice will be sent out again if have.

If you have any question, please feel free to ask and we will do the best to help.


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Jan
18
Cloud Drive - Secure File-Sharing on the Cloud
Posted by Kian Ng on 18 January 2017 10:47 AM

Hi there!

 

Are you looking around for a secure solution for sharing files and documents to you staff, associates and clients? If you are ...

 

ReadySpace Cloud Drive is for you!

 

- Encrypted data

- Access rights control

- Access from anywhere via web client or mapped drive

- Unlimited users

- Scale-able 

- User-friendly interface

- Share and sync all file types

- Cloud-based

 

Take that step forward to increase your organisation's productivity and efficiency this year!

 

For more information on the Cloud Drive service, do contact one of our regional offices HERE! We'd be more than happy to share with you how your business can benefit from Cloud Drive. Limited-time trial of the service is also available if you'd like a 'test-drive'. :)

 

Cheers!

 

ReadySpace Team

 

 


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Dec
30
[Scheduled Maintenance] Office Mail / Shared Email Service - Singapore
Posted by Yong Hwang Poh on 30 December 2016 10:26 AM

Dear Customers,

To serve you better we will be performing a maintenance and update on our Shared Email Service / Office Mail.
 


Plan(s) affected : Office Mail (Singapore data center)

Scheduled start time and date : 11:30pm 30th December 2016

Estimated end time and date : 01:00 AM 31th December 2016



Details

Due to the recent issue with high load on our email services, we need to move out some of the services which cause the email to fail and free up the resources of the email node. Downtime of your email is expected during the maintenance windows.

If you have questions pertaining to this update, please log and submit a ticket through our helpdesk portal

 

Regards,
ReadySpace Maintenance Team


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Dec
7

Dear Customers,

To serve you better we will be performing a maintenance and update on the following Cloud Infrastructure.
 


Plan(s) affected : Cloud Infrastructure (Singapore data center)

Scheduled start time and date : 11:30pm 10th December 2016

Estimated end time and date : 2:00 AM 11th December 2016



Details

We will be doing critical security updates and patches to ensure stability and performance of the servers. Downtime expected during the maintenance window.
 

Regards,
ReadySpace Maintenance Team


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Nov
28
50% Off Cloud Servers Plesk Today Only!
Posted by Kian Ng on 28 November 2016 10:10 AM

It's Cyber Monday!

 

We're making our Cloud Servers Plesk 50% off just for TODAY!

 

The Plesk comes with loads of features that will boost your productivity AND help you save on costs - especially if you are using WordPress. 

 

Simply email 'Cyber50' to help@readyspace.com and we'll help you to get onboard with this fantastic deal. 

 

Today only! :)

 

ReadySpace Team


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