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Apr
8
Incident Report for Outage on April 3 2019.
Posted by Kian Ng on 08 April 2019 06:18 PM
Dear customers, 

This report was compiled after detailed interview and investigation with our technical team and software vendor (Virtuozzo.com). Any communication provided prior to this incident report should be disregarded as our team may have provided information that was believed to be accurate at the time of outage but shown to not be so after investigation.



What happened?

(1) A bug in the virtualisation infrastructure running ReadySpace Cloud Servers was discovered.

(2) There are currently 2 versions, v6 and v7, and affected VMs would have been running on either or both.

(3) The issue occurred when v6 VMs were suddenly and unexpectedly unable to connect to storage as observed by engineers. Error : MON ERR MDS#4 died unexpectedly (122): snap: no objtype 12 found.

(4) Support ticket was submitted to software vendor and issue cause was identified as a bug. (Ticket Reference - [Virtuozzo #26185] Ticket Contents - "Object type 12 is MDS_OBJ_KVSTORE. It was added in VZ7.0.8 storage release. I have submitted a bug with internal ID PSBM-93335 to our Developers Team. Regarding this case, for now you is not able to create vz6 MDS in the mixed mode cluster. Workaround - upgrade this vz6 storage node to VZ7.”)

(5) No immediate fix from Virtuozzo (VZ) was available.



What were the issues?

(1) VZ6 and VZ7 were suddenly unable to run in mixed mode after VZ7 recent storage release.

(2) No errors were encountered for 110 days after the initial update to VZ7 until an unexpected error occurred in the early hours of 3rd April. (MON ERR MDS#4 died unexpectedly (122): snap: no objtype 12 found (3)). Immediate action to initiate recovery was required to prevent data loss as many clients had not procured a backup service.



What was issue resolve?

(1) As advised by Virtuozzo, the workaround to this issue was to upgrade VZ6 storage node to VZ7.

(2) As 2 nodes in VZ6 that contained 12TB of data was degraded, we had to add additional storage (at least 4.5TB) into the VZ7 cluster to accomodate the data transfer. Again, this was necessary in order to prevent any form of data lost as many affected clients had not purchased a back up.

(3) Servers were immediately deployed and connected to the VZ7 cluster to allow sync to start. This process would have taken 5 days to complete which meant data would be unavailable to server nodes for 5 days.

(4) Another server node of 6TB was deployed and connected to the VZ7 cluster to speed up the recovery process. Although the amount of data to be replicated was massive, the process was successfully reduced from the initial estimate of 5 days to approximately 20 hours.

(5) Within this 20 hours, data first needed to be duplicated in degraded mode which took about 10hrs. A workaround was then applied by Virtuozzo Support Team to allow data from the disconnected VZ6 to be moved into the VZ7 storage cluster. This took another 10hrs. During this process, some VMs were in degraded mode and may not have been accessible. This was because individual VM data chunks may have been separated between VZ6 and/or VZ7.

(6) Once completed, all VMs were back online, albeit with low IOPS. This was because another VZ6 storage had to be replicated. This meant that, while the servers were online, data replication continued, resulting in the low IOPS.

(7) Once completed, all VMs will be back online with high IOPS.

(8) The last step of this recovery will be to upgrade all VZ6 compute and memory to VZ7 compute and memory.



What is the status now?

(1) Normal service has resumed and customers are able to access the Cloud Servers (VMs).

(2) Customers who are using vz6 compute and memory are schedule to be migrated to vz7 compute and memory.

(3) Software provider (Virtuozzo) is producing a fix to this issue.



Conclusion and next steps:

(1) A maintenance window will be carried out immediately to add on more SSD server nodes for more IOPS.

(2) This issue was caused by a software bug that surfaced unexpectedly between VZ6 and VZ7 storage nodes. Reference of Software Define Storage we use - https://www.virtuozzo.com/products/virtuozzo-storage.html

(3) We will no longer provide mix mode cluster from VZ7 onwards. Customers who will need to have latest updated version will need to migrate their VMs to another cluster.

(4) Although software bugs can occur, regardless of the number of HA ratios, we will be extending our cluster to a higher HA ratio.

(5) We will move our websites from main cluster to an isolated cluster so as to maintain constant communication with our users during service outages.

(6) We will re-evaluate VZ Storage cluster and start exploring alternative software define storage solutions. Eg, Ceph.

(7) We sincerely and unreservedly apologise for the severity of downtime and the extreme inconvenience caused to our customers and their users.

(8) The management team at ReadySpace would like to thank our technical team for working around the clock and the customer service team for managing relentless client queries during the time of outage.



Should you have further queries, please contact us via help@readyspace.com with subject “Outage on 3rd April"


Readyspace Team
Read more »



Apr
8
[Scheduled Maintenance] Updating of firmware of BGP routers - Singapore DC
Posted by Yong Hwang Poh on 08 April 2019 11:04 AM
Dear Customers

In order to serve you better, we will be performing an firmware update on our BGP routers. Details as follow :


Task - Updating of BGP routers
Date - 15th April 2019
Time - 2359 hours to 0030 hours (SG Time)

BGP routers will be rebooted after the update. Short 1 - 2 minute downtime will be expected during this maintenance.

We apologise for any inconvenience this may cause and look forward to providing you with better connectivity and security moving forward.


Best Regards,


ReadySpace Team 

Read more »



Apr
5
Update on Replication and Maintenance
Posted by Kian Ng on 05 April 2019 10:40 PM
Dear customers,

We are pleased to announce that replication work resulting from the recent storage issue has been completed. Normal service for all users should resumed by now. Should you encounter any residual effects like slowness, do let us know via helpdesk.readyspace.com and we will investigate further for you.

Do also kindly note that, as announced earlier, we will be undertaking further maintenance and upgrading works over this weekend. Some users may experience intermittent connectivity during the course of the works.

We will be issuing an Incident Report soon regarding the recent outage. We would like to express our sincerest apologies and our heartfelt gratitude for your patience and understanding.

Thank you.


Readyspace Team
Read more »



Apr
5
Maintenance and Upgrading
Posted by Kian Ng on 05 April 2019 10:02 AM
Dear customers,  

We will be performing maintenance and upgrading works from Friday 5th April 2019, 10pm (2200hrs) SGT, to Sunday 7th April 2019, 6am (0600hrs) SGT. 

Some users on the Cloud Server and Cloud Infrastructure platforms may experience minor disruptions to their service during this maintenance exercise.  

We apologise for any inconvenience that may inadvertently occur.  


ReadySpace Team
Read more »



Apr
5
Urgent Storage Replication
Posted by Sheeran Kee on 05 April 2019 09:32 AM
Dear Customers,

This is an update from our previous news on storage issue. Data has been working on replication for the past 24hrs or so and has reached its last 1%.

Currently, customers with database workloads will experience performance issues. Loading time of application will increase due to this. However services without the need for high IOPS like loading of imagines, files and web services will be service as usual although slight unnoticeable lagged might be felt.

We will provide another update in the next 6 hours.

Thank you.
Read more »



Apr
3
UPDATE: Issue with storage at our Cloud platforms
Posted by Adrian Jiang on 03 April 2019 10:20 PM
Dear customers, 

The software define storage has been restored and now restoring VMs. You might see your VMs running anytime from now. Thank you very much for your patience and continued support with us.

We will update you once all system come back to the normal state.


ReadySpace Team
Read more »



Apr
3
UPDATE: Issue with storage at our Cloud platforms
Posted by Victor Neo on 03 April 2019 06:07 PM
What happened?
(1) There was a recent hypervisor bug in the virtualization infrastructure running ReadySpace Cloud Servers.
(2) Currently, there are 2 hypervisor versions v6 and v7, and your VM is running on either or.
(3) The issue is v6 VMs lost connectivity to storage network all of the sudden.
(4) So all VMs that are v6 immediately became inaccessible.

What are the issues?
(1) v6 and v7 are able to co-exist within the same storage cluster, with certain limitations.
(2) Since v6 hypervisor disks are blocked from accessing storage network virtual machines under this version are offline. The data within v6 cluster disks took some time to replicate/synchronize to available cluster disks.

What we did to resolve?
(1) Increase the storage cluster so that v7 nodes are enabled to accommodate v6 VMs for the failover process.
(2) Contact software vendor for further investigation and verified due to hypervisor bug.

What is the status now?
(1) Storage data are back to normal and customers using v7 VMs should have no problems, however, we are investigating on some v7 VMs intermittent connectivity issue
(2) Customers who are using v6 VMs are still offline because we will need to upgrade them to v7 ASAP.
(3) Due to the complexity of the issue, we are working on a workaround to bring up offline VMs as soon as we can while waiting for vendor permanent fix.
Read more »



Apr
3
Issue with storage at our Cloud platforms
Posted by Perez Koh on 03 April 2019 05:22 AM

Dear customers, 

We are having an issue with storage at our cloud platforms and some users on the Cloud Server and Cloud Infrastructure platforms may experience disruptions to their services during this period.  Our Level 3 engineers are already working on this case and all services should be resumed soon.

We apologize for any inconvenience that may inadvertently occur. 

ReadySpace Team.

Update 1:  We have added storage to the cluster and now configuring.

Update 2: The recovery process is ongoing. Some of the affected services already came back online. 

Update 3: https://helpdesk.readyspace.com/index.php?/News/NewsItem/View/497/update-issue-with-storage-at-our-cloud-platforms


Read more »



Mar
28
Maintenance Works - Cloud Server/Cloud Infrastructure
Posted by Sheeran Kee on 28 March 2019 10:47 AM
Dear customers, 

We will be performing maintenance works from Friday 29'th March, 9pm SGT, to Sunday 31'st March 2019, 6am SGT.

Some users on the Cloud Server and Cloud Infrastructure platforms may experience minor disruptions to their service during this maintenance exercise. 

We apologise for any inconvenience that may inadvertently occur. 


ReadySpace Team
Read more »



Feb
13
Special $8/- offer for .sg domain names
Posted by Kian Ng on 13 February 2019 10:05 AM
Great news!

From now until 28 February 2019, we will be offering a special price of only $8/- for newly registered domain names with the .sg extension.

If you'd like to grab this great offer, write to us at help@readyspace.com and we'll have it done for you - don't miss this great deal! :)




Readyspace Team
Read more »



Jan
29
Urgent: Maintenance in progress
Posted by Kian Ng on 29 January 2019 11:01 AM
Dear customers,   

We will be performing an emergency maintenance between 11am (1100hrs) SGT, and 1pmm (1300hrs) SGT, today 29 January 2019.  

Some users on the Cloud Server platform may experience minor disruptions to their service during this maintenance exercise.  We apologise for any inconvenience that may inadvertently occur.   




ReadySpace Team
Read more »



Jan
25
Maintenance Works Notification
Posted by Kian Ng on 25 January 2019 05:16 PM
Dear customers,  


We will be performing maintenance works from Friday
25th January 2019, 10pm (2200hrs) SGT, to Saturday 26th January 2019, 3am (0300hrs) SGT. 

Some users on the Cloud Server and Cloud Infrastructure platforms may experience minor disruptions to their service during this maintenance exercise. 

We apologise for any inconvenience that may inadvertently occur.  



ReadySpace Team
Read more »



Jan
14
[Urgent Maintenance] Cloud Server node hardware upgrade
Posted by Fu Lin on 14 January 2019 05:59 PM

Dear Customers,


We will be performing an urgent reboot on one of our Cloud Server node for memory upgrade. 

During the maintenance some cloud server might experience few minutes service disruption.

Notification Type    : Urgent Maintenance
Start Date                : 14th Jan 2019 Monday 22:00 hours (GMT +0800 hours)
End Date                 : 14th Jan 2019 Monday 23:00 hours (GMT +0800 hours)
Affected Service(s) : Cloud Server plan

Thank you
ReadySpace Tech Team


Read more »



Jan
10
Cloud Drive PC Client Release 2019
Posted by Kuan Woei Teow on 10 January 2019 11:09 AM

The time has come!

We are continuously working to improve Cloud Drive. 

The Q4 2018 release is focused on fixing major issues before the new version of the Windows client will be updated. 

Issue fixes and Improvements

1. Fixed issue on changing language in Windows client.
2. Fixed issue when unable to install PC Client.
3. Fixed issue where an user use "open in browser" feature, it opens the link were the logged in user has his/her primary domain.
4. A new notification is created informing that the storage is full for user.
5. Fixed issue where an user is able to lock a file in a Share when this user has only read rights.
6. Fixed the issue where an Admin user is unable to unlock files.
7. Fixed the issue where an user is able to create link for file on which user only have read rights.
8.Fixed on the issue where an user is able to access shares and files even though the account have been deleted. Now, the user is logged out, file cache deleted and a new notification message appears informing the user was not validated.
9. Fixed on the issue where an user is able to login to although device is blocked.
10. Fixed issue when upload gets stuck because a files upload name is missing from the upload queue.
11. Fixed for files not downloaded in cache after they were deleted from local cache.
12. Fixed for empty files that are not uploaded to the server. Also in some cases New Folders are not uploaded to the server.
13. Fixed for the event when an user Start/Stop synchronisation but does not download all files.
14. Fixed issue with Folder being inaccessible after it was created and renamed fixed.

The release will be rolled out on Monday , 14th of January.

Read more »



Jan
9
[Scheduled Maintenance] Updating of firmware of BGP routers - Singapore DC
Posted by Yong Hwang Poh on 09 January 2019 01:15 PM
Dear Customers

In order to serve you better, we will be performing an firmware update on our BGP routers. Details as follow :


Task - Updating of BGP routers
Date - 13th Jan 2019
Time - 0100 hours to 0130 hours (SG Time)

BGP routers will be rebooted after the update. Short 1 - 2 minute downtime will be expected during this maintenance.

We apologise for any inconvenience this may cause and look forward to providing you with better connectivity and security moving forward.


Best Regards,


ReadySpace Team 

Read more »



Jan
9
Maintenance Works - Cloud Server/Cloud Infrastructure
Posted by Kian Ng on 09 January 2019 12:48 PM
Dear customers, 

We will be performing maintenance works from Friday 11th January 2019, 9pm (2100hrs) SGT, to Sunday 13th January 2019, 6am (0600hrs) SGT.

Some users on the Cloud Server and Cloud Infrastructure platforms may experience minor disruptions to their service during this maintenance exercise. 

We apologise for any inconvenience that may inadvertently occur. 


ReadySpace Team
Read more »



Jan
3
Maintenance Works - Cloud Server/Cloud Infrastructure
Posted by Kian Ng on 03 January 2019 04:10 PM
Dear customers, 
We will be performing maintenance works from Friday 4th January 2019, 9pm (2100hrs) SGT, to Monday 7th January 2019, 6am (0600hrs) SGT.

Some users on the Cloud Server and Cloud Infrastructure platforms may experience minor disruptions to their service during this maintenance exercise.  We apologise for any inconvenience that may inadvertently occur. 
ReadySpace Team

Read more »



Dec
31
Discontinuation of OX/MobileSync
Posted by Kian Ng on 31 December 2018 11:21 AM
Dear users of OX/MobileSync,

As announced many times previously, we will no longer be providing the OX mail service from 1st January 2019. We'd like to take this opportunity to thank all past OX users and we hope to continue serving you with even better service platforms moving forward.

For more information on our services, please visit our website our contact us at help@readyspace.com.


Cheers!

ReadySpace Team
Read more »



Dec
28
Maintenance Works - Cloud Server/Cloud Infrastructure
Posted by Kian Ng on 28 December 2018 01:42 PM
Dear customers,

We will be performing maintenance works on Saturday, 29th December 2018, commencing at 10pm (2200hrs) SGT.

Some users on the Cloud Server and Cloud Infrastructure platforms may experience minor disruptions to their service during this maintenance exercise.  We apologise for any inconvenience that may inadvertently occur.


ReadySpace Team
Read more »



Dec
13
Scheduled Maintenance Notification
Posted by Kian Ng on 13 December 2018 10:36 AM
Dear customers,

We will be performing maintenance works on 14th December 2018, commencing at 9pm (2100hrs) SGT. Some users on the Cloud Server and Cloud Infrastructure platforms may experience minor disruptions to their service during this maintenance exercise. 

We apologise for any inconvenience that may inadvertently occur.


ReadySpace Team
Read more »



Dec
11
Planned update of Cloud Drive Service
Posted by Kuan Woei Teow on 11 December 2018 01:29 PM

Planned update of Cloud Drive Service

Service Affected : Cloud Drive - https://readyspace.com/cloud-drive

Dates : Anytime between 17th Dec 2018 to 23rd Dec 2018.

Expected downtime :1 minute.

This release contains bugs fixes and improvements with focus on Cloud Drive Web Client

  1. Links from user invitations and reset password emails have been updated to be valid for 3 days. Currently link are valid for 3 hours, which has proven to be a too short period to allow the user active his/her account or reset the password.

  2. A notification message was added when the logged in user is trying to reset his/her password from another link than its primary domain.

  3. Files and folder events reports have been modified to show events on all files in a folder/share, not only events for the selected file.

  4. Search Files submenu has been removed under the Administration menu in the Reports section. In the next version the Reports menu will redirect automatically to the Audit page.

  5. Delete file event was not logged correctly. When deleting a file the audit report showed the file was deleted by the user create file, causing confusion if the user that deletes the file is different from the one that created it.

  6. Sub-shares appears as a standalone share in Administration menu in Share section. Currently the Shares view shows all the shares. Shares containing Sub-shares can be expanded in order to view all the existing sub-shares, so there is no need to show the sub-share as standalone shares.

  7. Fix for uploading two files with the same name. Currently it is possible to upload two files with the same name on the same folder. This is caused by the fact that encoding of special characters are done in a different manner.The name strings look identical but there is a difference at byte level so when the 2 were compared they resulted as different but from the end user perspective they look identical.

  8. Not all files/folders are downloaded from a share. When downloading a large share containing more than 2000 files the downloaded archive does not contain all the files or than complete folder structure. Results vary for each download attempt.

  9. Application crashes when uploading a folder from Internet Explorer.

  10. Fix for downloading for files that takes more than two minutes. Downloading a file from the Web Client directly or via public link that takes longer than two minutes was not possible. This represents a problems when trying to download large files or when having slow internet connectivity.

  11. Filename not downloaded correctly in Internet Explorer and Edge. When having a filename containing special characters Internet Explorer and Edge downloaded the file with the filename changed.

  12. Fix for download file using context menu in share view.

  13. Fix for viewing deleted files in share view.

  14. Added message if an error occurs while trying to copy a file. Error messages appear in you are trying to copy the file on a share on a different domain or if the company has reached its storage limit.

  15. Fix preview file from the context menu using Firefox.

  16. Removed file history options for users with read rights on a filea user with read rights.History option must not be available for users that have only Read rights on the Share in question, regardless of the user role, the user must be able only to download and preview files.

  17. Links page does not loaded if a domain if not available.

  18. Two instances of public link is displayed in the Links list. When creating a new link to a file the links where displayed two times as two links would have been create.

  19. Fix for deleting several links in at a time.

  20. Added validation message when trying to create password protected links and do not fill in the password field.

  21. Session not valid. Currently if you are logged into the Web Client is you refresh the page or press the back browser button you are redirected to the login page. We have made some changes to remember you credentials until you log out. The same issue was present if you opened a page in a new tab.

  22. History settings max days and version not saved correctly in the Account section under the Administration menu.

If you have any questions with regards to this update, please contact us through our customer service.

Happy Cloud Driving!

Read more »



Dec
10
[Scheduled Maintenance] Replacing of network switch - Singapore DC
Posted by Yong Hwang Poh on 10 December 2018 02:34 PM
Dear Customers

We will be performing an urgent replacement of our Layer3 switch in the datacenter tonight. During the replacement, there will be intermittent disconnection to our network. Details as follow :


Task - Replacing of network switch
Date - 11th Dec 2018
Time - 0500 hours to 0600 hours (SG Time)

We apologise for any inconvenience this may cause and look forward to providing you with better connectivity and security moving forward.


Best Regards,


ReadySpace Team 

Read more »



Dec
7
[Scheduled Maintenance] Replacing of network switch - Singapore DC
Posted by Yong Hwang Poh on 07 December 2018 04:40 PM
Dear Customers

We will be performing an urgent replacement of our Layer3 switch in the datacenter. During the replacement, there will be intermittent disconnection to our network. Details as follow :


Task - Replacing of network switch
Date - 11th Dec 2018
Time - 0500 hours to 0600 hours (SG Time)

We apologise for any inconvenience this may cause and look forward to providing you with better connectivity and security moving forward.


Best Regards,


ReadySpace Team 

Read more »



Nov
19
[Scheduled Maintenance] Replacing of network switch - Singapore DC
Posted by Yong Hwang Poh on 19 November 2018 09:29 AM
Dear Customers

We will be performing an urgent replacement of our TOR switch in the datacenter. During the replacement, there will be intermittent disconnection to our network. Details as follow :


Task - Replacing of network switch
Date - 20th Nov 2018
Time - 0100 hours to 0200 hours (SG Time)

We apologise for any inconvenience this may cause and look forward to providing you with better connectivity and security moving forward.


Best Regards,


ReadySpace Team 
 

Read more »



Nov
5
Discontinuation of OX
Posted by Kian Ng on 05 November 2018 10:41 AM
Dear users of OX/MobileSync/ExchangeSync,

This is to remind all users of the OX webmail service that we will no longer be able to provide use of the OX webmail interface from 1st January 2019. 

If you are currently a user of the OX webmail, and would like to know your alternative options, do write to us at help@readyspace.com to find out more.



Cheers!

ReadySpace Team 

Read more »



Oct
28
Issue with datacentre at SG1 Equinix
Posted by Sheeran Kee on 28 October 2018 09:54 AM
Dear Customers,

Please be informed that there is an issue today at our datacentre at SG1 Equinix and MIGHT cause your services to be affected.

Our on-site engineers are already at it and all services back to normal within 9 PM SGT. Further updates will be provided once there are any.

Apologize for the inconvenience caused.
Read more »



Oct
10
No more PayPal from November 1st.
Posted by Kian Ng on 10 October 2018 03:59 PM
Dear customers,

We'd like to let you know that, with effect from November 1st 2018, we will no longer be accepting transactions via PayPal for ReadySpace Malaysia and ReadySpace Singapore. This decision has been made in order for us to streamline and simplify the payment process so that it is easier for you to complete transactions. In the meantime, we will soon be making PayNow payments available to the customers of ReadySpace Singapore. Do stay tuned for more details on when it will be ready. 

All other payment methods that you are familiar with will remain unaffected. :)


Cheers!


ReadySpace Team
Read more »



Oct
2
New Client Portal is here!
Posted by Kian Ng on 02 October 2018 05:25 PM
Great news!

We will be introducing our new client portal from today onwards! This new client portal will have a redesigned layout that will be more intuitive for customers to use. We will also gradually introduce more features that will enhance your user experience when visiting your client portal.

However, should you experience any 'separation anxiety' from what you have become accustomed to, have no fear. We've kept you in mind. Simply go to Home, and then More Services .... and tadah! You're back on familiar ground. :)

We're looking forward to providing a new and enriching experience for you in the days to come. 

Cheers!




ReadySpace Team
Read more »



Sep
30
Cloud drive - Previous version of FUSE is no longer supported.
Posted by Perez Koh on 30 September 2018 09:32 AM

As the new MacOS 10.14 was released the previous version of FUSE is no longer supported causing issues for our client to run.

You will get a warning saying that FUSE failed to install.


You should verify in system preferences-> FUSE that you have version 3.8.2 installed

(If you have any lower versions, remove it)

Install the latest FUSE version, it can be downloaded from here: https://osxfuse.github.io/2018/07/01/OSXFUSE-3.8.2.html


Once installed, and you made sure your Cloud Drive client is version 2.4.8 the client should now be able to run as normal.


Please let us know if you continue having issues.


Regards,
Operations Team
ReadySpace Cloud Services
Read more »



Sep
21
Hi Everyone,

Please be informed that we have detected some issues in the default DNS resolvers which results in Server performance to be slow down. Due to this problem, your server may not be able to resolve the domain names, which might cause many depended issues. In order to resolve the associated problems, we request you to please change your server default DNS resolvers to Google Public DNS.

Kindly refer to the below provided KB in order to achieve the same.

==============
https://helpdesk.readyspace.com/index.php?/Knowledgebase/Article/View/1020/176/how-to-change-the-default-dns-resolver-to-google-public-dns-in-readyspace-cloud-servers-and-dedicated-servers
==============

Please feel free to contact us if you are facing any difficulties while performing the same.

Regards,
Operations Team
Readyspce Cloud Services
Read more »



Sep
20
Upgrade of Cloud Server Platform
Posted by Victor Neo on 20 September 2018 12:54 PM
Dear users of Cloud Servers,

We will be performing a platform upgrade for Cloud Servers next week. During the upgrading, users may experience intermittent connectivity to their Cloud Servers. All other services will not be affected. Details as follow :


Task - Upgrade of Cloud Server platform 
Date - 22 Sep 2018 to 23 Sep 2018
Time - 2200 hours to 0200 hours (SG Time)


Best Regards,

ReadySpace Team 

Read more »



Aug
24
[Scheduled Maintenance] BGP Routers - Singapore Data Center
Posted by Yong Hwang Poh on 24 August 2018 12:00 PM
Dear Customers

We will be performing a firmware upgrade for our core BGP routers. During the upgrading, there will not be any downtime as redundancy is in place and we will upgrade 1 router at a time. Details as follow :


Task - Upgrade BGP routers firmware
Date - 31st Aug 2018
Time - 2359 hours to 0030 hours (SG Time)


Regards,
ReadySpace Maintenance Team
Read more »



Aug
21
Discontinuation of MobileSync
Posted by Kian Ng on 21 August 2018 12:15 PM
Hello,

For users of MobileSync, ExchangeSync and OpenXchange, we'd like to announce that we will no longer be providing these services from 31st December 2018. The decision to discontinue these services has been made because it is no longer supported by the latest version of our platform. 

Sincere apologies for any inconvenience caused to users of these services. 

To find out more about alternative services to replace your existing service, do get in touch with your regional ReadySpace office. 


Cheers!




ReadySpace Team
Read more »



Aug
16
Update on ReadySpace SG Contact Numbers
Posted by Kian Ng on 16 August 2018 01:56 PM
Hello everyone!

We'd just like to let you know that, due to popular demand, we have reinstated the telephone number that everybody is familiar with. So, with immediate effect, we can be reached at both of the following numbers.

+65 64960090
+65 69142694

Thanks for your love and support! :)


ReadySpace Team
Read more »



Jul
31
Is your website being marked as 'Not Secure'?
Posted by Kian Ng on 31 July 2018 10:58 AM
Hi everyone,

This is an important notice to inform you that, starting with the release of Chrome 68, Google Chrome will prominently mark all non-HTTPS websites as 'Not Secure'.


If your website is still using HTTP, many of your visitors might already be greeted with a 'Not Secure' message if they are using the Google Chrome browser, warning them that they can't trust your website to be secure.

By displaying 'Not Secure,' Google Chrome means that the connection is not secure because there is no SSL Certificate to encrypt the connection to the website so anything sent over the non-HTTPS connection, like passwords or payment card information, will be at risk of being accessed or tampered with.

If your website is not HTTPS-enabled, and you'd like to avoid being marked as 'Not Secure', do write to us at help@readyspace.com and we can share with you regarding the process and costs involved.


Cheers!


ReadySpace Team 

Read more »



Jul
31
[Scheduled Maintenance] Cloud Hosting Web Server - Singapore DC
Posted by Fu Lin on 31 July 2018 10:47 AM
Dear Customers,

We will be performing maintenance on one of our Cloud Hosting web server in order to serve you better. 

Websites will be inaccessible during maintenance.

Details
Maintenance Type : Scheduled
Start : 3rd August, 2018 9:00 PM (GMT +0800 hours)
End : 4th August, 2018 12:00 AM (GMT +0800 hours)
Affected Server(s) : Cloud Hosting, Web Lite, Standard, Unlimited

Affected IP(s) : 117.120.5.46 

Thank you
ReadySpace Maintenance Team
Read more »



Jul
27
Data Centre (SG) Upgrading/Maintenance Works
Posted by Kian Ng on 27 July 2018 10:16 AM
Hi!

This notification is to inform you that there will be maintenance work performed at our Singapore data centre  which MAY affect connectivity to some services. Details as specified below:

- Start Time: Tuesday, July 31, 2018 04:00 (GMT+0800).
- End Time  : Tuesday, July 31, 2018 08:00 (GMT+0800).

Expected Impact: Less than 45 minutes.
Reason: Router hardware and software upgrades to improve security, stability, and capacity.


We apologise for any inconvenience this may cause and look forward to providing you with better connectivity and security moving forward. :)



Best Regards,


ReadySpace Team 

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Jul
24
OACI upgrade
Posted by Kian Ng on 24 July 2018 10:38 AM
Dear all,

We will be performing a backend system upgrade today. Client services will not be affected during the upgrade process. Details as follow.

- OACI upgrade scheduled for 2018-07-24, 03:30PM (GMT+8 Time Zone)
- Services not affected.


Regards,


ReadySpace Team
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Jul
20
Security News - Hacking Alert!
Posted by Kian Ng on 20 July 2018 10:50 PM
Have you heard the news? SingHealth was hacked, with over a million people having their personal data stolen! We've been emphasing repeatedly the importance of protecting your data. Sure, it'll involve some spending - but isn't your data worth protecting?


So, what can ReadySpace do for you? We can ...

- Provide multi-pronged security for your website, applications and email.
- Harden your server and patch vulnerabilities. 
- Back-up your data so it can't be lost through malicious attacks or equipment failure.
- Monitor your services for downtime or unusual behaviour.
- Fully-managed security services.

Don't take risks with your data any longer. Get in touch with us to talk about how we can give you the security you need by writing to help@readyspace.com.

Be safe! :)


ReadySpace Team 


(SingHealth hacking news: http://cna.asia/2zSJvAZ)


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Jul
18
[Scheduled Maintenance] BGP Routers - Singapore Data Center
Posted by Yong Hwang Poh on 18 July 2018 10:33 AM
Dear Customers

We will be performing a firmware upgrade for our core BGP routers. During the upgrading, there will not be any downtime as redundancy is in place and we will upgrade 1 router at a time. Details as follow :


Task - Upgrade BGP routers firmware
Date - 28th July 2018
Time - 2359 hours to 0030 hours (SG Time)


Regards,
ReadySpace Maintenance Team
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Jul
17
Generate Leads and Increase Income with Marketing Automation
Posted by Kian Ng on 17 July 2018 01:31 PM
Hi there!


Do you feel as if your website is not really doing much to boost your business? Well, we can help you turn your website from simply being an information portal into a generator of quality leads.


You can have the nicest website and the most optimised SEO but it won't make much difference if views do not turn into leads. This is where we can help you. If you'd like to know more, please write to us at help@readyspace.com and we can start turning hits on your website into actual leads.

Don't just have a website- use it to generate income! :)


Cheers!

ReadySpace Team
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Jul
10
Price Adjustments for Domain Names and SSL
Posted by Kian Ng on 10 July 2018 11:04 AM

Dear customers,

We'd like to let you know that there will be slight price adjustments for SSLs and some domain names moving forward. These adjustments, if any, will be reflected in your next Renewal Orders and new Sales Orders.   


We appreciate your patience and understanding with us in this matter. :)


Best Regards,


ReadySpace Team
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Jul
4
Issue Affecting Singtel Users
Posted by Kian Ng on 04 July 2018 11:36 AM
Dear customers, 

If you are a user of Singtel services, you may experience some difficulty connecting to our services as there is a reported issue with the Singtel network. There are currently no reported issues on any of our services. You may wish to check with Singtel if you do encounter any difficulties with connectivity. :)


http://www.channelnewsasia.com/news/singapore/singtel-customers-experience-internet-connectivity-issues-10497642


Best regards,

ReadySpace Team
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Jul
4
Issue Affecting Singtel Users
Posted by Kian Ng on 04 July 2018 11:26 AM
Dear customers, 

If you are a user of Singtel services, you may experience some difficulty connecting to our services as there is a reported issue with the Singtel network. There are currently no reported issues on any of our services. You may wish to check with Singtel if you do encounter any difficulties with connectivity. :)


http://www.channelnewsasia.com/news/singapore/singtel-customers-experience-internet-connectivity-issues-10497642


Best regards,

ReadySpace Team
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Jun
21
Upgrade of Cloud Server Platform
Posted by Kian Ng on 21 June 2018 05:38 PM
Dear users of Cloud Servers,

We will be performing a platform upgrade for Cloud Servers next week. During the upgrading, users may experience intermittent connectivity to their Cloud Servers. All other services will not be affected. Details as follow :


Task - Upgrade of Cloud Server platform 
Date - 26th and 27th June 2018
Time - 0000 hours to 0700 hours (SG Time)


Best Regards,



ReadySpace Team 

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Jun
21
Temporary Change of SG Contact Number
Posted by Kian Ng on 21 June 2018 04:50 PM
Hello!

  • We'd like to let everybody that our Singapore telephone number will temporarily be changed to :
  • +65 6914 2694
  • This number will be in use until further notice. All other channels of communication remain unchanged.



Cheers!


ReadySpace Team
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Jun
21
Update on Delayed Email Issue
Posted by Kian Ng on 21 June 2018 02:13 AM
Dear all,

With regard to the previously reported issue with delayed sending/receiving of email that may have affected some users, we are pleased to announce that all users should have normal service restored by now.

Thank you for your patience and sincere apologies to all users who had been inconvenienced.



Regards 


ReadySpace Team
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Jun
19
Delayed Outgoing Email
Posted by Kian Ng on 19 June 2018 05:57 PM
Dear all,

Due to high load in one of our gateways, some users may experience a delay in their outgoing emails. We're already working on rectifying this and normal service is expected to be resumed shortly.


Best Regards,





ReadySpace Team
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Jun
19
Phone Connection Issue
Posted by Kian Ng on 19 June 2018 10:49 AM
Hello!

We're having an issue with our telecommunications system so if you're trying to contact us, you may not be able to do so. We apologise for the inconvenience this may cause. We're working with our service provider to rectify the issue as quickly as we can.

In the meantime, we can be contacted via email at help@readyspace.com if you need any assistance or have an enquiry to make. :)

Best Regards,


ReadySpace Team 

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Jun
16
Update on Issues with some Cloud Servers
Posted by Kian Ng on 16 June 2018 10:18 PM
Hello everyone,

We'd just like to update all clients who have been affected by today's outage that normal service has been gradually resumed throughout the day and most, if not all,  services should back to normal by now. 

Our engineers are continuing to monitor the situation and more details will be provided at a later stage. 

Apologies again for any inconvenience caused. We are thankful for your patience and understanding in this situation. :)


ReadySpace Team
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