RSS Feed
Latest Updates
Dec
11
Planned update of Cloud Drive Service
Posted by Kuan Woei Teow on 11 December 2018 01:29 PM

Planned update of Cloud Drive Service

Service Affected : Cloud Drive - https://readyspace.com/cloud-drive

Dates : Anytime between 17th Dec 2018 to 23rd Dec 2018.

Expected downtime :1 minute.

This release contains bugs fixes and improvements with focus on Cloud Drive Web Client

  1. Links from user invitations and reset password emails have been updated to be valid for 3 days. Currently link are valid for 3 hours, which has proven to be a too short period to allow the user active his/her account or reset the password.

  2. A notification message was added when the logged in user is trying to reset his/her password from another link than its primary domain.

  3. Files and folder events reports have been modified to show events on all files in a folder/share, not only events for the selected file.

  4. Search Files submenu has been removed under the Administration menu in the Reports section. In the next version the Reports menu will redirect automatically to the Audit page.

  5. Delete file event was not logged correctly. When deleting a file the audit report showed the file was deleted by the user create file, causing confusion if the user that deletes the file is different from the one that created it.

  6. Sub-shares appears as a standalone share in Administration menu in Share section. Currently the Shares view shows all the shares. Shares containing Sub-shares can be expanded in order to view all the existing sub-shares, so there is no need to show the sub-share as standalone shares.

  7. Fix for uploading two files with the same name. Currently it is possible to upload two files with the same name on the same folder. This is caused by the fact that encoding of special characters are done in a different manner.The name strings look identical but there is a difference at byte level so when the 2 were compared they resulted as different but from the end user perspective they look identical.

  8. Not all files/folders are downloaded from a share. When downloading a large share containing more than 2000 files the downloaded archive does not contain all the files or than complete folder structure. Results vary for each download attempt.

  9. Application crashes when uploading a folder from Internet Explorer.

  10. Fix for downloading for files that takes more than two minutes. Downloading a file from the Web Client directly or via public link that takes longer than two minutes was not possible. This represents a problems when trying to download large files or when having slow internet connectivity.

  11. Filename not downloaded correctly in Internet Explorer and Edge. When having a filename containing special characters Internet Explorer and Edge downloaded the file with the filename changed.

  12. Fix for download file using context menu in share view.

  13. Fix for viewing deleted files in share view.

  14. Added message if an error occurs while trying to copy a file. Error messages appear in you are trying to copy the file on a share on a different domain or if the company has reached its storage limit.

  15. Fix preview file from the context menu using Firefox.

  16. Removed file history options for users with read rights on a filea user with read rights.History option must not be available for users that have only Read rights on the Share in question, regardless of the user role, the user must be able only to download and preview files.

  17. Links page does not loaded if a domain if not available.

  18. Two instances of public link is displayed in the Links list. When creating a new link to a file the links where displayed two times as two links would have been create.

  19. Fix for deleting several links in at a time.

  20. Added validation message when trying to create password protected links and do not fill in the password field.

  21. Session not valid. Currently if you are logged into the Web Client is you refresh the page or press the back browser button you are redirected to the login page. We have made some changes to remember you credentials until you log out. The same issue was present if you opened a page in a new tab.

  22. History settings max days and version not saved correctly in the Account section under the Administration menu.

If you have any questions with regards to this update, please contact us through our customer service.

Happy Cloud Driving!

Read more »



Dec
10
[Scheduled Maintenance] Replacing of network switch - Singapore DC
Posted by Yong Hwang Poh on 10 December 2018 02:34 PM
Dear Customers

We will be performing an urgent replacement of our Layer3 switch in the datacenter tonight. During the replacement, there will be intermittent disconnection to our network. Details as follow :


Task - Replacing of network switch
Date - 11th Dec 2018
Time - 0500 hours to 0600 hours (SG Time)

We apologise for any inconvenience this may cause and look forward to providing you with better connectivity and security moving forward.


Best Regards,


ReadySpace Team 

Read more »



Dec
7
[Scheduled Maintenance] Replacing of network switch - Singapore DC
Posted by Yong Hwang Poh on 07 December 2018 04:40 PM
Dear Customers

We will be performing an urgent replacement of our Layer3 switch in the datacenter. During the replacement, there will be intermittent disconnection to our network. Details as follow :


Task - Replacing of network switch
Date - 11th Dec 2018
Time - 0500 hours to 0600 hours (SG Time)

We apologise for any inconvenience this may cause and look forward to providing you with better connectivity and security moving forward.


Best Regards,


ReadySpace Team 

Read more »



Nov
19
[Scheduled Maintenance] Replacing of network switch - Singapore DC
Posted by Yong Hwang Poh on 19 November 2018 09:29 AM
Dear Customers

We will be performing an urgent replacement of our TOR switch in the datacenter. During the replacement, there will be intermittent disconnection to our network. Details as follow :


Task - Replacing of network switch
Date - 20th Nov 2018
Time - 0100 hours to 0200 hours (SG Time)

We apologise for any inconvenience this may cause and look forward to providing you with better connectivity and security moving forward.


Best Regards,


ReadySpace Team 
 

Read more »



Nov
5
Discontinuation of OX
Posted by Kian Ng on 05 November 2018 10:41 AM
Dear users of OX/MobileSync/ExchangeSync,

This is to remind all users of the OX webmail service that we will no longer be able to provide use of the OX webmail interface from 1st January 2019. 

If you are currently a user of the OX webmail, and would like to know your alternative options, do write to us at help@readyspace.com to find out more.



Cheers!

ReadySpace Team 

Read more »



Oct
28
Issue with datacentre at SG1 Equinix
Posted by Sheeran Kee on 28 October 2018 09:54 AM
Dear Customers,

Please be informed that there is an issue today at our datacentre at SG1 Equinix and MIGHT cause your services to be affected.

Our on-site engineers are already at it and all services back to normal within 9 PM SGT. Further updates will be provided once there are any.

Apologize for the inconvenience caused.
Read more »



Oct
10
No more PayPal from November 1st.
Posted by Kian Ng on 10 October 2018 03:59 PM
Dear customers,

We'd like to let you know that, with effect from November 1st 2018, we will no longer be accepting transactions via PayPal for ReadySpace Malaysia and ReadySpace Singapore. This decision has been made in order for us to streamline and simplify the payment process so that it is easier for you to complete transactions. In the meantime, we will soon be making PayNow payments available to the customers of ReadySpace Singapore. Do stay tuned for more details on when it will be ready. 

All other payment methods that you are familiar with will remain unaffected. :)


Cheers!


ReadySpace Team
Read more »



Oct
2
New Client Portal is here!
Posted by Kian Ng on 02 October 2018 05:25 PM
Great news!

We will be introducing our new client portal from today onwards! This new client portal will have a redesigned layout that will be more intuitive for customers to use. We will also gradually introduce more features that will enhance your user experience when visiting your client portal.

However, should you experience any 'separation anxiety' from what you have become accustomed to, have no fear. We've kept you in mind. Simply go to Home, and then More Services .... and tadah! You're back on familiar ground. :)

We're looking forward to providing a new and enriching experience for you in the days to come. 

Cheers!




ReadySpace Team
Read more »



Sep
30
Cloud drive - Previous version of FUSE is no longer supported.
Posted by Perez Koh on 30 September 2018 09:32 AM

As the new MacOS 10.14 was released the previous version of FUSE is no longer supported causing issues for our client to run.

You will get a warning saying that FUSE failed to install.


You should verify in system preferences-> FUSE that you have version 3.8.2 installed

(If you have any lower versions, remove it)

Install the latest FUSE version, it can be downloaded from here: https://osxfuse.github.io/2018/07/01/OSXFUSE-3.8.2.html


Once installed, and you made sure your Cloud Drive client is version 2.4.8 the client should now be able to run as normal.


Please let us know if you continue having issues.


Regards,
Operations Team
ReadySpace Cloud Services
Read more »



Sep
21
Hi Everyone,

Please be informed that we have detected some issues in the default DNS resolvers which results in Server performance to be slow down. Due to this problem, your server may not be able to resolve the domain names, which might cause many depended issues. In order to resolve the associated problems, we request you to please change your server default DNS resolvers to Google Public DNS.

Kindly refer to the below provided KB in order to achieve the same.

==============
https://helpdesk.readyspace.com/index.php?/Knowledgebase/Article/View/1020/176/how-to-change-the-default-dns-resolver-to-google-public-dns-in-readyspace-cloud-servers-and-dedicated-servers
==============

Please feel free to contact us if you are facing any difficulties while performing the same.

Regards,
Operations Team
Readyspce Cloud Services
Read more »



Sep
20
Upgrade of Cloud Server Platform
Posted by Victor Neo on 20 September 2018 12:54 PM
Dear users of Cloud Servers,

We will be performing a platform upgrade for Cloud Servers next week. During the upgrading, users may experience intermittent connectivity to their Cloud Servers. All other services will not be affected. Details as follow :


Task - Upgrade of Cloud Server platform 
Date - 22 Sep 2018 to 23 Sep 2018
Time - 2200 hours to 0200 hours (SG Time)


Best Regards,

ReadySpace Team 

Read more »



Aug
24
[Scheduled Maintenance] BGP Routers - Singapore Data Center
Posted by Yong Hwang Poh on 24 August 2018 12:00 PM
Dear Customers

We will be performing a firmware upgrade for our core BGP routers. During the upgrading, there will not be any downtime as redundancy is in place and we will upgrade 1 router at a time. Details as follow :


Task - Upgrade BGP routers firmware
Date - 31st Aug 2018
Time - 2359 hours to 0030 hours (SG Time)


Regards,
ReadySpace Maintenance Team
Read more »



Aug
21
Discontinuation of MobileSync
Posted by Kian Ng on 21 August 2018 12:15 PM
Hello,

For users of MobileSync, ExchangeSync and OpenXchange, we'd like to announce that we will no longer be providing these services from 31st December 2018. The decision to discontinue these services has been made because it is no longer supported by the latest version of our platform. 

Sincere apologies for any inconvenience caused to users of these services. 

To find out more about alternative services to replace your existing service, do get in touch with your regional ReadySpace office. 


Cheers!




ReadySpace Team
Read more »



Aug
16
Update on ReadySpace SG Contact Numbers
Posted by Kian Ng on 16 August 2018 01:56 PM
Hello everyone!

We'd just like to let you know that, due to popular demand, we have reinstated the telephone number that everybody is familiar with. So, with immediate effect, we can be reached at both of the following numbers.

+65 64960090
+65 69142694

Thanks for your love and support! :)


ReadySpace Team
Read more »



Jul
31
Is your website being marked as 'Not Secure'?
Posted by Kian Ng on 31 July 2018 10:58 AM
Hi everyone,

This is an important notice to inform you that, starting with the release of Chrome 68, Google Chrome will prominently mark all non-HTTPS websites as 'Not Secure'.


If your website is still using HTTP, many of your visitors might already be greeted with a 'Not Secure' message if they are using the Google Chrome browser, warning them that they can't trust your website to be secure.

By displaying 'Not Secure,' Google Chrome means that the connection is not secure because there is no SSL Certificate to encrypt the connection to the website so anything sent over the non-HTTPS connection, like passwords or payment card information, will be at risk of being accessed or tampered with.

If your website is not HTTPS-enabled, and you'd like to avoid being marked as 'Not Secure', do write to us at help@readyspace.com and we can share with you regarding the process and costs involved.


Cheers!


ReadySpace Team 

Read more »



Jul
31
[Scheduled Maintenance] Cloud Hosting Web Server - Singapore DC
Posted by Fu Lin on 31 July 2018 10:47 AM
Dear Customers,

We will be performing maintenance on one of our Cloud Hosting web server in order to serve you better. 

Websites will be inaccessible during maintenance.

Details
Maintenance Type : Scheduled
Start : 3rd August, 2018 9:00 PM (GMT +0800 hours)
End : 4th August, 2018 12:00 AM (GMT +0800 hours)
Affected Server(s) : Cloud Hosting, Web Lite, Standard, Unlimited

Affected IP(s) : 117.120.5.46 

Thank you
ReadySpace Maintenance Team
Read more »



Jul
27
Data Centre (SG) Upgrading/Maintenance Works
Posted by Kian Ng on 27 July 2018 10:16 AM
Hi!

This notification is to inform you that there will be maintenance work performed at our Singapore data centre  which MAY affect connectivity to some services. Details as specified below:

- Start Time: Tuesday, July 31, 2018 04:00 (GMT+0800).
- End Time  : Tuesday, July 31, 2018 08:00 (GMT+0800).

Expected Impact: Less than 45 minutes.
Reason: Router hardware and software upgrades to improve security, stability, and capacity.


We apologise for any inconvenience this may cause and look forward to providing you with better connectivity and security moving forward. :)



Best Regards,


ReadySpace Team 

Read more »



Jul
24
OACI upgrade
Posted by Kian Ng on 24 July 2018 10:38 AM
Dear all,

We will be performing a backend system upgrade today. Client services will not be affected during the upgrade process. Details as follow.

- OACI upgrade scheduled for 2018-07-24, 03:30PM (GMT+8 Time Zone)
- Services not affected.


Regards,


ReadySpace Team
Read more »



Jul
20
Security News - Hacking Alert!
Posted by Kian Ng on 20 July 2018 10:50 PM
Have you heard the news? SingHealth was hacked, with over a million people having their personal data stolen! We've been emphasing repeatedly the importance of protecting your data. Sure, it'll involve some spending - but isn't your data worth protecting?


So, what can ReadySpace do for you? We can ...

- Provide multi-pronged security for your website, applications and email.
- Harden your server and patch vulnerabilities. 
- Back-up your data so it can't be lost through malicious attacks or equipment failure.
- Monitor your services for downtime or unusual behaviour.
- Fully-managed security services.

Don't take risks with your data any longer. Get in touch with us to talk about how we can give you the security you need by writing to help@readyspace.com.

Be safe! :)


ReadySpace Team 


(SingHealth hacking news: http://cna.asia/2zSJvAZ)


Read more »



Jul
18
[Scheduled Maintenance] BGP Routers - Singapore Data Center
Posted by Yong Hwang Poh on 18 July 2018 10:33 AM
Dear Customers

We will be performing a firmware upgrade for our core BGP routers. During the upgrading, there will not be any downtime as redundancy is in place and we will upgrade 1 router at a time. Details as follow :


Task - Upgrade BGP routers firmware
Date - 28th July 2018
Time - 2359 hours to 0030 hours (SG Time)


Regards,
ReadySpace Maintenance Team
Read more »



Jul
17
Generate Leads and Increase Income with Marketing Automation
Posted by Kian Ng on 17 July 2018 01:31 PM
Hi there!


Do you feel as if your website is not really doing much to boost your business? Well, we can help you turn your website from simply being an information portal into a generator of quality leads.


You can have the nicest website and the most optimised SEO but it won't make much difference if views do not turn into leads. This is where we can help you. If you'd like to know more, please write to us at help@readyspace.com and we can start turning hits on your website into actual leads.

Don't just have a website- use it to generate income! :)


Cheers!

ReadySpace Team
Read more »



Jul
10
Price Adjustments for Domain Names and SSL
Posted by Kian Ng on 10 July 2018 11:04 AM

Dear customers,

We'd like to let you know that there will be slight price adjustments for SSLs and some domain names moving forward. These adjustments, if any, will be reflected in your next Renewal Orders and new Sales Orders.   


We appreciate your patience and understanding with us in this matter. :)


Best Regards,


ReadySpace Team
Read more »



Jul
4
Issue Affecting Singtel Users
Posted by Kian Ng on 04 July 2018 11:36 AM
Dear customers, 

If you are a user of Singtel services, you may experience some difficulty connecting to our services as there is a reported issue with the Singtel network. There are currently no reported issues on any of our services. You may wish to check with Singtel if you do encounter any difficulties with connectivity. :)


http://www.channelnewsasia.com/news/singapore/singtel-customers-experience-internet-connectivity-issues-10497642


Best regards,

ReadySpace Team
Read more »



Jul
4
Issue Affecting Singtel Users
Posted by Kian Ng on 04 July 2018 11:26 AM
Dear customers, 

If you are a user of Singtel services, you may experience some difficulty connecting to our services as there is a reported issue with the Singtel network. There are currently no reported issues on any of our services. You may wish to check with Singtel if you do encounter any difficulties with connectivity. :)


http://www.channelnewsasia.com/news/singapore/singtel-customers-experience-internet-connectivity-issues-10497642


Best regards,

ReadySpace Team
Read more »



Jun
21
Upgrade of Cloud Server Platform
Posted by Kian Ng on 21 June 2018 05:38 PM
Dear users of Cloud Servers,

We will be performing a platform upgrade for Cloud Servers next week. During the upgrading, users may experience intermittent connectivity to their Cloud Servers. All other services will not be affected. Details as follow :


Task - Upgrade of Cloud Server platform 
Date - 26th and 27th June 2018
Time - 0000 hours to 0700 hours (SG Time)


Best Regards,



ReadySpace Team 

Read more »



Jun
21
Temporary Change of SG Contact Number
Posted by Kian Ng on 21 June 2018 04:50 PM
Hello!

  • We'd like to let everybody that our Singapore telephone number will temporarily be changed to :
  • +65 6914 2694
  • This number will be in use until further notice. All other channels of communication remain unchanged.



Cheers!


ReadySpace Team
Read more »



Jun
21
Update on Delayed Email Issue
Posted by Kian Ng on 21 June 2018 02:13 AM
Dear all,

With regard to the previously reported issue with delayed sending/receiving of email that may have affected some users, we are pleased to announce that all users should have normal service restored by now.

Thank you for your patience and sincere apologies to all users who had been inconvenienced.



Regards 


ReadySpace Team
Read more »



Jun
19
Delayed Outgoing Email
Posted by Kian Ng on 19 June 2018 05:57 PM
Dear all,

Due to high load in one of our gateways, some users may experience a delay in their outgoing emails. We're already working on rectifying this and normal service is expected to be resumed shortly.


Best Regards,





ReadySpace Team
Read more »



Jun
19
Phone Connection Issue
Posted by Kian Ng on 19 June 2018 10:49 AM
Hello!

We're having an issue with our telecommunications system so if you're trying to contact us, you may not be able to do so. We apologise for the inconvenience this may cause. We're working with our service provider to rectify the issue as quickly as we can.

In the meantime, we can be contacted via email at help@readyspace.com if you need any assistance or have an enquiry to make. :)

Best Regards,


ReadySpace Team 

Read more »



Jun
16
Update on Issues with some Cloud Servers
Posted by Kian Ng on 16 June 2018 10:18 PM
Hello everyone,

We'd just like to update all clients who have been affected by today's outage that normal service has been gradually resumed throughout the day and most, if not all,  services should back to normal by now. 

Our engineers are continuing to monitor the situation and more details will be provided at a later stage. 

Apologies again for any inconvenience caused. We are thankful for your patience and understanding in this situation. :)


ReadySpace Team
Read more »



Jun
16
Issues With Cloud Servers
Posted by Kian Ng on 16 June 2018 11:54 AM
Hi!

Some of our Cloud Server users may be experiencing issues connecting to their servers this morning. We wish to assure all affected clients that our engineers are looking into this and we will endeavour to resume normal service at the soonest possible.

Sincere apologies for any inconvenience caused.

ReadySpace Team 
Read more »



Jun
16
Issues With Some Cloud Servers
Posted by Kian Ng on 16 June 2018 11:48 AM
Hi!

Some of our Cloud Server users may be experiencing issues connecting to their servers this morning. We wish to assure all affected clients that our engineers are looking into this and we will endeavour to resume normal service at the soonest possible.

Sincere apologies for any inconvenience caused.



ReadySpace Team 
Read more »



Jun
16
Issues With Some Cloud Servers
Posted by Kian Ng on 16 June 2018 11:30 AM
Hi!

Some of our Cloud Server users may be experiencing issues connecting to their servers this morning. We wish to assure all affected clients that our engineers are looking into this and we will endeavour to resume normal service at the soonest possible.

Sincere apologies for any inconvenience caused.



ReadySpace Team 
Read more »



Jun
16
Issues With Some Cloud Servers
Posted by Kian Ng on 16 June 2018 11:19 AM
Hi!

Some of our Cloud Server users may be experiencing issues connecting to their servers this morning. We wish to assure all affected clients that our engineers are looking into this and we will endeavour to resume normal service at the soonest possible.

Sincere apologies for any inconvenience caused.



ReadySpace Team 
Read more »



Jun
16
Issue With Cloud Servers
Posted by Kian Ng on 16 June 2018 11:10 AM
Hi!

Some of our Cloud Server users may be experiencing issues connecting to their servers this morning. We wish to assure all affected clients that our engineers are looking into this and we will endeavour to resume normal service at the soonest possible.

Sincere apologies for any inconvenience caused.



ReadySpace Team
Read more »



May
22
Protect Your Server Against DDoS!
Posted by Kian Ng on 22 May 2018 01:16 PM
Hey there, server admins!

Have you ever wondered if there's a security service that can protect your server against DDoS attacks (and other malicious activities) that is AFFORDABLE?

Well, that's what we can do for you! ReadySpace Server Security protects your server for just a small fee!

Apart from honeypots and malware detection, Server Security also does the following!



1. DDoS Detection.
 
Constantly monitors the number of simultaneous incoming and outgoing connections and blocks DoS attacks.

- Drop the connections and greylist the attacker IP. This reduces the number of false positives and complaints from clients behind proxy networks and NAT routers.
- Prevents outgoing DoS attacks, preventing overuse charges or blacklisting.

There’s no need to change any of your existing server applications. Apache, NginX, Lite HTTP, TomCat, GlassFish, ProFTP, PureFTP, VSFTP, Courier Mail, and many more are all compatible.



2. DDoS Mitigation.

Creates a global defense network, sharing information about malicious IPs. With data on over 15 million IPs worldwide, plus honeypots to capture and analyze the latest threats, your server is protected against DDoS botnet attacks – before they happen.

3. Antiflood

Ensures that hackers cannot mount an attack against the security application and destroy your defense shield in the process. Antiflood aggregates information from the entire security suite to prevent any individual module from overloading.


If you've been looking for a multi-pronged, yet affordable, security solution for your servers, look no further - cos Server Security is here


To subscribe to the service or find out more, do contact us at help@readyspace.com or cs@readyspace.com.hk for China/Hong Kong.


Stay Safe; Stay Protected!



ReadySpace Team 


Read more »



May
21
Changes to Cloud Drive Pricing
Posted by Kian Ng on 21 May 2018 01:05 PM
Hi!

We will be making some changes to the pricing structure of our Cloud Drive business productivity application to better match the requirements of our Cloud Drive service users. You may notice some slight differences in your next billing, reflecting these changes. 

The implementation of the changes will not affect the service in any way, so users can continue to expect the same reliable and effective Cloud Drive that you have come to rely on for your business productivity. :)


Best regards,




ReadySpace Team
Read more »



May
14
Alert: Reported Microsoft Vulnerabilities
Posted by Kian Ng on 14 May 2018 05:15 PM

Dear users of Microsoft Windows Servers,

Microsoft has released multiple security patches to address vulnerabilities affecting its Operating System and other products, including two zero-days that have been observed to be actively exploited. If you have subscribed to Business Support, simply email to help@readyspace.com to request for the patching to be done. If you have not subscribed to Business Support, you can do the patching yourself or opt for our team to do it for you as a one-time Professional Service. 

Details of vulnerabilities:

1. The first, CVE-2018-8174, is a critical Remote Code Execution (RCE) vulnerability. Also dubbed as "Double Kill", which is a violated attempt to access memory after it has been freed. The issue resides in the way the VBScript Engine (included in all currently supported versions of Windows) handles objects in computer memory, corrupting memory in such a way that an attacker could execute arbitrary code in the context of the current user. This flaw allows an attacker to remotely take control of an affected system. The exploit could be delivered through malicious Office documents or links in emails that force the URL contents to be loaded in Internet Explorer.

 

2. The second, CVE-2018-8120 is a privilege-escalation flaw that occurred in the Win32k component of Windows when it fails to properly handle objects in computer memory. To exploit this vulnerability, an attacker would first have to gain access to the system. This could be achieved by tricking the recipient to open malicious Office documents sent via email, allowing an attacker to remotely take control of an affected system.

 

Affected Versions include:


1. CVE-2018-8174

All currently supported versions of Windows, including:

  • Windows 7, 8.1, RT 8.1, 10
  • Windows Server 2008, 2012, 2016

2. CVE-2018-8120

  • Windows 7
  • Windows Server 2008
  • Windows Server 2008 R2


For your necessary action.

Best regards, 



ReadySpace Team 


Read more »



May
10
Server Security Advanced for Cloud Server Windows (Hong Kong)
Posted by Kian Ng on 10 May 2018 01:50 PM
Hi everyone!


In line with the recent focus on heightened cyber security, we have listened to your needs and are extending the new and improved server protection to all new Cloud Server Windows subscriptions for Hong Kong/China!

Starting from next week (15th May 2018), new Cloud Server Windows (Hong Kong/China) will come with the following additional Security Features:

- Anti-malware/HIPS/Live Protection
- Web Security with Download Reputation
- Detect Potentially Unwanted Applications
- Web Control
- Application Control
- Data Loss Prevention
- Automatic Scanning Exclusions
- Anti-ransomware Protection
- Application Whitelisting with Server Lockdown
- Malicious Traffic Detection


If you'd like to find out more, feel free to write to cs@readyspace.com.hk for any clarifications or additional information that you may need. :)


Cheers!


ReadySpace Team 

Read more »



Apr
24
OS Upgrade - Cloud Server Webuzo
Posted by Kian Ng on 24 April 2018 12:08 PM
Hi!

We are pleased to announce that the OS for Cloud Server Webuzo has been upgraded to Ubuntu 16 LTS. Users of our Cloud Server Webuzo can now enjoy the benefits and security that this OS upgrade brings.

If you'd like to know more about Cloud Server Webuzo and the many applications it provides, please write to us at help@readyspace.com or cs@readyspace.com.hk (for Hong Kong and China).


Cheers!

ReadySpace Team


Read more »



Apr
20
[Scheduled Maintenance] Cloud Server - Singapore Data Center 22nd April 2018
Posted by Yong Hwang Poh on 20 April 2018 04:35 PM
Dear Customers,

To serve you better we will be performing a maintenance and update on cloud infrastructure nodes.


Plan(s) affected: Cloud Server/Cloud Infrastructure (Singapore Data Center)  IP range 117.120.7.x

Scheduled start time/date: 11:00pm Saturday, 22nd April 2018

Estimated end time/date: 01:00am Sunday, 23nd April 2018


Details

We will be doing critical security updates and patches to ensure stability and performance of the servers. Intermittent downtime expected.


Regards,
ReadySpace Maintenance Team

***Updates : Due to unforseen circumstances, we need to delay this maintenance until further notice. Sorry for the inconvenience caused.

Read more »



Apr
9

One of our Cisco switches has been attacked on the morning of April 7 at ReadySpace Hong Kong Data Center. A few amounts of customers under this switch have been affected. Our network engineer has been fixed this issue at noon and blocked all the public connection to prevent attack come back again. All networks are back to normal after that.

If you'd like to know more about this issue, you can write to cs@readyspace.com.hk.

Cheers!
ReadySpace Team


Read more »



Apr
4
Cloud Server Plesk Web Host Edition
Posted by Kian Ng on 04 April 2018 06:08 PM
Hello!

We're delighted to announce that the Cloud Server Plesk Web Host Edition is now available both in Hong Kong and Singapore data centres so you can have a choice based on the geo-preference that best suits your needs.


The Cloud Server Plesk Web Host Edition provides the capability to host unlimited domain names and allows you to create reseller access should you wish to expand your business interests.


This latest update also comes with the latest Plesk and High Availability so that you can have even more packed into the service you want.


If you'd like to know more, you can write to cs@readyspace.com.hk (for Hong Kong), or help@readyspace.com (for Singapore).




Cheers!


ReadySpace Team
Read more »



Apr
4
Dear Customers,

To serve you better we will be performing a maintenance and update on cloud infrastructure nodes.


Plan(s) affected: Cloud Server/Cloud Infrastructure (Singapore Data Center)  IP range 117.120.7.x

Scheduled start time/date: 10:00pm Saturday, 7th April 2018

Estimated end time/date: 1:00am Sunday, 8th April 2018


Details

We will be doing critical security updates and patches to ensure stability and performance of the servers. Intermittent downtime expected.


Regards,
ReadySpace Maintenance Team
Read more »



Mar
28
[Scheduled Maintenance] Cloud Server - Singapore Data Center 28th March 2018
Posted by Vishnu Prabahkaran on 28 March 2018 05:02 PM
Dear Customers,

To serve you better we will be performing a maintenance and update on cloud infrastructure nodes.


Plan(s) affected: Cloud Server (Singapore data center)

Scheduled start time and date: 11:00pm 28th March 2018

Estimated end time and date: 12:30am 29th March 2018


Details

We will be doing critical security updates and patches to ensure stability and performance of the servers. Intermittent downtime expected during the maintenance window.


Regards,
ReadySpace Maintenance Team
Read more »



Mar
27
New Cloud Server Windows with Server Protection Advanced
Posted by Kian Ng on 27 March 2018 12:58 PM
Hey folks!

We have an awesome announcement to make! In line with the recent focus on heightened cyber security, we have listened to your needs and beefed up protection for all new Cloud Server Windows subscriptions. 

Starting from today, new Cloud Server Windows will come with the following additional Security Features:

- Anti-malware/HIPS/Live Protection
- Web Security with Download Reputation
- Detect Potentially Unwanted Applications
- Web Control
- Application Control
- Data Loss Prevention
- Automatic Scanning Exclusions
- Anti-ransomware Protection
- Application Whitelisting with Server Lockdown
- Malicious Traffic Detection


If you'd like to find out more, feel free to write to help@readyspace.com for any clarifications or additional information that you may need. :)


Cheers!

ReadySpace Team 

Read more »



Mar
26
Maintenance on CCP
Posted by Kian Ng on 26 March 2018 05:55 PM
Hi!

We will be carrying out a maintenance exercise tonight between 9pm and 1am (SG time). Users may not be able to log in to their customer portal during this time. 

Apologies for any inconvenience caused. 


Regards 


ReadySpace Team
Read more »



Mar
26
Issue Affecting Some Websites
Posted by Kian Ng on 26 March 2018 11:45 AM
Hello,

We'd like to let you know that there's a current issue that may affect some websites from being displayed properly. Only some users from our shared web hosting service are affected and affected users will probably see "Error occurred: 500 - internal server error".

Our engineers are working to resolve this and we expect normal service to be restored to affected users shortly.

Apologies for any inconvenience caused.


Regards
Read more »



Mar
25
Cloud Server Scheduled Performance Maintenance and Optimisation
Posted by Kian Ng on 25 March 2018 07:13 PM
Hello Cloud Server users!

Some clients have given us feedback that they seem to have encountered resource-related issues recently.
We'd like to let you know that we take all such feedback extremely seriously and, as such, will be undertaking additional maintenance and Optimisation works.


Date: 26th March 2018, Monday.

Time: Ongoing throughout the day.

*No disruption to any services is expected.


We appreciate your patience and trust in us and we hope to continue providing you with the kind of reliable and robust services that you've come to expect from ReadySpace.


Best Regards

ReadySpace Team
Read more »



Mar
21
[Scheduled Maintenance] Customer Control Panel - Hotfix update
Posted by Fu Lin on 21 March 2018 02:12 PM

Dear Customers,

To serve you better we will be performing a maintenance and update on customer control panel. CP will be inaccessible during maintenance.
 


Plan(s)/Service(s) affected : Customer portal/control panel cp.readyspace.com.SG,HK,PH,CO,CO.ID...

Scheduled start time and date : 09:00pm 21st March 2018

Estimated end time and date : 12:00am 22nd March 2018

Regards,
ReadySpace Maintenance Team


Read more »




ReadySpace Helpdesk - Giving you space for growth