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1. Login to your customer portal [https://helpdesk.readyspace.com/index.php?/Knowledgebase/Article/View/646/7/customer-portal-links] 2 Select appropriate subscription from drop down menu (located at top right of the interface) 3. Click on the _HOSTED ...
\N\NCAN SPAM\N\N It is very important to follow the laws that apply to the country (or region) you are sending email to or from. The CAN-SPAM Act of 2003 was introduced in the United States and sets out the minimum legal regulatory standards that ma...
Email user's who does not have full privilege on Control panel can also reset their Email Password. 1. Go to CUSTOMER PORTAL WEBPAGE [HTTPS://HELPDESK.READYSPACE.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/646/7/CUSTOMER-PORTAL-LINKS] 2. Click on the Ta...
Every READYSPACE Cloud Hosting Plans come with Customer portal [https://helpdesk.readyspace.com/index.php?/Knowledgebase/Article/View/646/7/customer-portal-links]. READYSPACE Customer portal are different depending on which branch you purchased the serv...
Every READYSPACE Cloud Hosting Plans come with customer portal [https://helpdesk.readyspace.com/index.php?/Knowledgebase/Article/View/646/7/customer-portal-links]. THE READYSPACE customer portal is different depending on which branch you purchased the s...
1. Login to your Customer Panel [https://helpdesk.readyspace.com/index.php?/Knowledgebase/Article/View/646/7/customer-portal-links]. 2. Select appropriate subscription from drop down menu (located at top right of the interface). 3. From your Customer ...
1. Login to your customer portal [https://helpdesk.readyspace.com/index.php?/Knowledgebase/Article/View/646/7/customer-portal-links] 2  Select appropriate subscription from drop down menu (located at top right of the interface) 3. Click on Qmail tab ...
1. Login to your customer portal [https://helpdesk.readyspace.com/index.php?/Knowledgebase/Article/View/646/7/customer-portal-links] 2  Select appropriate subscription from drop down menu (located at top right of the interface) 3. Click on _E-MAIL_ ta...
\N\NHOW DO I ADD A GROUP TO MY LIST?\N\N Groups help you put together users within a contact list based on a set of criteria that you define. By separating users from a single list into groups, your email campaigns can be more focused and you can refin...
\N\NHOW DO I ADD PERSONALIZED FIELDS TO MY CAMPAIGN?\N\N To get started, add a custom field to your contact list: * Access the list you want to use * Click on MANAGE LIST STRUCTURE on the left-hand menu. You will see default fields already ...
\N\NHOW DO I AVOID SPAM COMPLAINTS?\N\N Recipients who flag your mail as "Spam" or "Junk" have the greatest impact on your reputation [1] as a sender. It is essential you avoid this at all costs by delivering great and relevant campaigns to recipients ...
\N\NHOW DO I CREATE A CAMPAIGN?\N\N Before you begin, make sure you have already created a list [1]. YOU WILL NOT BE ABLE TO BEGIN THE CAMPAIGN CREATION PROCESS IF YOU DO NOT HAVE AT LEAST ONE ACTIVE LIST THAT CONTAINS A SINGLE VALID RECIPIENT. T...
\N\NHOW DO I CREATE A CONTACT LIST?\N\N Before sending your first campaign, you must have at least one active list with at least one valid recipient. The CONTACT LIST tab will show you the number of active lists, subscribers, the number of emails se...
\N\NHOW DO I ENTER A DIFFERENT REPLY-TO ADDRESS IN MY CAMPAIGN?\N\N Adding a different reply-to address is a way to have responses to an email message sent to a different email address. To enter a different reply-to address, add it to the field mark...
\N\NHOW DO I IMPORT CONTACTS TO AN EXISTING LIST?\N\N To import contacts to an existing list, go to the CONTACT LIST tab and access the desired list. Click on the ADD CONTACTS button on the left hand menu. You will be asked to confirm that you ha...
\N\NHOW DO I SEND MY CAMPAIGN ON BEHALF OF A THIRD PARTY?\N\N While we encourage all our clients to have a one-to-one relationship with the recipient, there is sometimes a need to send "on behalf of" someone else. An event sending an email on behalf of...
1. Login to your customer portal * Different ReadySpace Branch have their own customer portal link, please refer to Customer Portal Links [https://helpdesk.readyspace.com/index.php?/Knowledgebase/Article/View/646/7/customer-portal-links] 2. Find the ...
1. Login to your customer portal [https://helpdesk.readyspace.com/index.php?/Knowledgebase/Article/View/646/7/customer-portal-links] 2 Select appropriate subscription from drop down menu (located at top right of the interface) 3. Click on E-mail tab ...
1. Login to your customer portal [https://helpdesk.readyspace.com/index.php?/Knowledgebase/Article/View/646/7/customer-portal-links] 2 Select appropriate subscription from drop down menu (located at top right of the interface). 3. Click on _USERS_ tab...
1. Login to your customer portal [https://helpdesk.readyspace.com/index.php?/Knowledgebase/Article/View/646/7/customer-portal-links] 2 Select appropriate subscription from drop down menu (located at top right of the interface) 3. Click on E-mail tab ...
You can configure your READYSPACE POP3/IMAP account to Gmail to use your Gmail account to send and receive mails for this account in GMAIL. 1. Login to your GMAIL account and click on the SETTINGS icon on the top right. 2. Click on Settings and click ...
You can configure your READYSPACE POP2/IMAP account to Hotmail to use your Hotmail interface to send and receive mails for READYSPACE Mail account. 1. Login to your HOTMAIL account and click on the SETTINGS icon on the top right. 2. Select OPTIONS >>>...
1. Login to your CUSTOMER PORTAL [HTTPS://HELPDESK.READYSPACE.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/646/7/CUSTOMER-PORTAL-LINKS]. 2. Select appropriate subscription from drop down menu (located at top right of the interface). 3. Click on "MORE SER...
\N\NHOW TO BUILD THE RIGHT CONTACT LIST\N\N You can only send emails to people who have opted-in [1] or have given their consent to receive messages from you. Without the right consent from your subscribers, the email you send them can only be class...
1. Login to your CUSTOMER PORTAL [HTTPS://HELPDESK.READYSPACE.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/646/7/CUSTOMER-PORTAL-LINKS] 2. Click on "HOSTED DOMAINS" under the section DOMAINS. 3. Select your website and click on "DNS" tab. 4. Click on D...
1. Login to your Customer portal [https://helpdesk.readyspace.com/index.php?/Knowledgebase/Article/View/646/7/customer-portal-links] 2 Select appropriate subscription from drop down menu (located at top right of the interface) 3. Click on "WEBSITES" t...
1. Login to your CUSTOMER PORTAL [HTTPS://HELPDESK.READYSPACE.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/646/7/CUSTOMER-PORTAL-LINKS] 2. Select appropriate subscription from drop down menu (located at top right of the interface). 3. Click on "WEBSITES"...
1. Login to your CUSTOMER PORTAL [HTTPS://HELPDESK.READYSPACE.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/646/7/CUSTOMER-PORTAL-LINKS] 2. Click on "HOSTED DOMAINS" under the section DOMAINS. 3. Select your website and click on "DNS" tab. 4. Click on C...
1. Login to your customer portal [https://helpdesk.readyspace.com/index.php?/Knowledgebase/Article/View/646/7/customer-portal-links] 2 Select appropriate Web-app/Cloud hosting subscription from drop down menu (located at top right of the interface). 3...
To configure your Mail account in ANDROID PHONES ======================================================= 1. From the Home screen, touch Apps and then scroll to and touch Settings . Touch add account 2.You will have the option to choose between a corpo...
To create an autoresponder from your customer portal, Please follow the steps provided below, ============ 1. Log in to your customer portal [https://helpdesk.readyspace.com/index.php?/Knowledgebase/Article/View/646/7/customer-portal-links]. 2. go to ...
1. Login to your Customer Portal [https://helpdesk.readyspace.com/index.php?/Knowledgebase/Article/View/646/7/customer-portal-links]. 2. Select "Websites" tab. 3. Click the website name that you want to create the FTP account for. 4. Select FTP acce...
1. Login to your CUSTOMER PORTAL [HTTPS://HELPDESK.READYSPACE.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/646/7/CUSTOMER-PORTAL-LINKS]. 2. Select appropriate subscription from drop down menu (located at top right of the interface). 3. Click on "MORE SER...
This artilce will provide a step by step instructions on how to create a sub domains for testing purposes. Guide to add sub-domains into Readyspace hosting account: 1. Log in to our Customer Portal [1] with your username and password. 2. Under...
To stop displaying your site in internet, it is sufficient to disable the A record for your Domain in the DNS. 1. Login to your CUSTOMER PORTAL [HTTPS://HELPDESK.READYSPACE.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/646/7/CUSTOMER-PORTAL-LINKS] 2. Clic...
This article is to guide customers on how to do backup for CMS installed in Readyspace. Guide 1. Log in to your account at our Customer Portal [1]. 2. Click on Websites tab. 3. Click on the domain that you need. 4. Click on Site Applicat...
1. Login to your customer portal * Different ReadySpace Branch have their own customer portal link, please refer to Customer Portal Links [https://helpdesk.readyspace.com/index.php?/Knowledgebase/Article/View/646/7/customer-portal-links] 2. Go to the...
1. Login to your CUSTOMER PORTAL [HTTPS://HELPDESK.READYSPACE.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/646/7/CUSTOMER-PORTAL-LINKS] 2 Select appropriate subscription from drop down menu (located at top right of the interface). 3. Click on the Tab "WE...
Running PHP as FastCGI can increase the performance of websites significantly. To configure a domain on your server to run PHP as FASTCGI follow the steps. 1. Login to your CUSTOMER PORTAL [HTTPS://HELPDESK.READYSPACE.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICL...
Every READYSPACE Cloud Hosting Plans come with CUSTOMER PORTAL [HTTPS://HELPDESK.READYSPACE.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/646/7/CUSTOMER-PORTAL-LINKS]. READYSPACE Customer portal are different depending on which branch you purchased the serv...
1. Login to your CUSTOMER PORTAL [HTTPS://HELPDESK.READYSPACE.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/646/7/CUSTOMER-PORTAL-LINKS] 2. Select appropriate subscription from drop down menu (located at top right of the interface). 3. Goto "https://wordp...
1. Login to your Customer Portal [https://helpdesk.readyspace.com/index.php?/Knowledgebase/Article/View/646/7/customer-portal-links] 2. Select appropriate subscription from drop down menu (located at top right of the interface). 3. Goto "https://downl...
Hi, Please follow the below instructions to install the Let's Encrypt SSL certificate from your Plesk control panel. 1.Log into your Plesk Control Panel (https://Your_server_IP_Address:8443 [https://Your_server_IP_Address:8443]). 2. Go to the WEBSIT...
1. Login to your CUSTOMER PORTAL [HTTPS://HELPDESK.READYSPACE.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/646/7/CUSTOMER-PORTAL-LINKS]. 2. Select appropriate subscription from drop down menu (located at top right of the interface). 3. Click on "MORE SER...
1. Login to your CUSTOMER PORTAL [HTTPS://HELPDESK.READYSPACE.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/646/7/CUSTOMER-PORTAL-LINKS] 2. Click on "HOSTED DOMAINS" under the section DOMAINS. 3. Select your website and click on "DNS" tab. 4. Click on D...
1. Login to your CUSTOMER PORTAL [HTTPS://HELPDESK.READYSPACE.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/646/7/CUSTOMER-PORTAL-LINKS]. 2. Select appropriate subscription from drop down menu (located at top right of the interface). 3. Click on "MORE SER...
WordPress is the most popular blogging and CMS system on the Internet which makes it a favorite target for hackers. Having a WordPress site means that you have to take some extra efforts in order to protect your and your visitors data. Here is a summary o...
This article will show you how to get the monthly web statistics for your website. Requirements: 1. Administrator account and password How to get the web statistics for your website? 1. Sign in with your administrator account and password a...
This article will guide you on how to set up content management system(CMS) on your shared hosting account. CMS refers to applications like Wordpress, Joomla and Drupal to manage the websites. Guide 1. Log in to your account at our Customer Po...
This article is to guide on the setup of cron management for shared hosting customers. This applies to: Web Lite Customers Web Standard Customers Wed Unlimited Customers Setup of cron management. 1. Log in to your account at our Custo...
1. Login to your CUSTOMER PORTAL [HTTPS://HELPDESK.READYSPACE.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/646/7/CUSTOMER-PORTAL-LINKS] 2. Select appropriate SUBSCRIPTION from drop down menu (located at top right of the interface). 3. Click on "EMAIL" ta...
1. Login to your CUSTOMER PORTAL [HTTPS://HELPDESK.READYSPACE.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/646/7/CUSTOMER-PORTAL-LINKS] 2 Select appropriate subscription from drop down menu (located at top right of the interface). 3. Goto the Parallels P...
1. Login to your CUSTOMER PORTAL [HTTPS://HELPDESK.READYSPACE.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/646/7/CUSTOMER-PORTAL-LINKS] 2. Select appropriate subscription from drop down menu (located at top right of the interface). 3. Use your FTP to con...
\N\NI HAVE BEEN APPROACHED BY SOMEONE WHO WANTS TO PURCHASE MY CONTACT LIST AS WE ARE IN SIMILAR FIELDS. IS THIS WISE?\N\N NEVER AGREE TO SELL YOUR LIST! Purchased mailing lists are email addresses that have been bought from someone else for a price. M...
\N\NI'M THINKING OF RENTING A LIST TO HELP BOOST MY OWN LIST. IS THIS OK?\N\N Rented lists are similar to purchased lists [1], in that the sender has no existing relationship with the recipients. These are usually used for a one-time email campaign to ...
Office Mail - Outbound Email limit (Per MailBox) * 100 mail per minutes * 500 mail per hour * 2000 mail per day Emails sent through CC is also counted.
Dear Customers, Due to the insecurity of the mail() function of PHP, ReadySpace Team have decided to disable the PHPmail function for all our Shared Cloud Hosting Platform. This unauthenticated way of sending out emails usually in the form of formmail w...
EMAIL HEADER'S ARE TRACKING INFORMATION FOR AN INDIVIDUAL EMAIL, DETAILING THE PATH A MESSAGE TOOK AS IT CROSSED MAIL SERVERS. FOR ANY EMAIL ISSUES REPORTED, YOUR EMAIL HOST WILL ALWAYS REQUEST YOU TO PROVIDE THE EMAIL HEADER. BELOW ARE GIVEN WAYS TO GET ...
\N\NWHAT ANTI-SPAM LAWS SHOULD I BE FOLLOWING?\N\N As defined in our Terms of Service, you must abide by US CAN-SPAM [1] and Canada's Bill C-28 (CASL) [2]. This is to ensure that major anti-spam laws are followed and you (and us) do not suffer the cons...
\N\NWHAT IS A 'WELCOME EMAIL'?\N\N A welcome message is an optional email that you can choose to send to new subscribers upon sign up (if your list is a single opt-in [1] or once they have confirmed their email address (if your list is a double or conf...
\N\NWHAT IS A BOUNCE?\N\N A bounce occurs when a campaign is not delivered to a recipient. A "soft" bounce is a temporary error that does not result in the removal of the recipient from the mailing list but may delay delivery to that person. A "h...
\N\NWHAT IS A SPAM TRAP?\N\N Spam traps are email addresses that may or may not exist and are used to judge your sender reputation. The term "trap" refers to how these types of addresses are scattered throughout the internet to catch people either n...
\N\NWHAT IS A SUBSCRIPTION CONFIRMATION EMAIL?\N\N A subscription confirmation email is an email that is sent out to all new subscribers in order to confirm that they wanted to subscribe to your list. As long as this confirmation email remains active, ...
\N\NWHAT IS AN ACCEPTABLE NUMBER OF COMPLAINTS/BOUNCES/UNSUBSCRIBES?\N\N Complaints, bounces, and unsubscribes all indicate the health and overall quality of your list. They are not only a direct representation of how happy your recipients are in recei...
\N\NWHAT IS AN INVALID EMAIL?\N\N An invalid email is an email address that no longer exists (also known as a hard bounce [1]. The more of these you have with each campaign you send, the higher your hard bounce rate. The hard bounce rate is the perc...
\N\NWHAT IS ENGAGEMENT?\N\N The ENGAGEMENT RATE of your lists is based on the percentage of opens and clicks per campaign over the last six months. This stat lets you have an idea of how well your campaigns are doing and add room for improvement. En...
Its often required to know your MAILSERVER HOSTNAME when you are setting up your Email account in any of the EMAIL CLIENT [HTTPS://EN.WIKIPEDIA.ORG/WIKI/EMAIL_CLIENT] such Microsoft Outlook, Thunderbird etc. Every READYSPACE Cloud Hosting Plans come wit...
\N\NWHAT IS SENDER REPUTATION?\N\N As a sender, you'll gradually acquire a reputation as you send messages over time. The combination of content, how often recipients flag your emails as junk, spam traps, and your bounce rate all contribute to this rep...
\N\NWHAT IS THE DIFFERENCE BETWEEN AN HTML AND A PLAIN-TEXT CAMPAIGN?\N\N HTML stands for HyperText Markup Language. It's the way web pages and email templates are coded so that text is formatted and images are added. PLAIN TEXT is regular text, wit...
\N\NWHAT IS THE DIFFERENCE BETWEEN AN OPEN AND AN IMPLIED OPEN?\N\N Your campaign was sent and you know your contacts opened it - so why isn't your campaign showing any data? This is where an open and an implied opened campaign come into play. An OP...
\N\NWHAT IS THE DIFFERENCE BETWEEN OPT-IN AND DOUBLE OPT-IN?\N\N The best contact list is one filled with recipients who've explicitly requested that you send them something, but there are many kinds of mailing lists used in the industry, classified ac...
Let us first see what does FORWARDING mean for a Website. Consider two domains DOMAINA and DOMAINB. If you want to redirect Website visitors who visit DomainA to DomainB or Viceversa, that is when forwarding comes into picture. URL FORWARDING: If you ...
1. Login to your CUSTOMER PORTAL [HTTPS://HELPDESK.READYSPACE.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/646/7/CUSTOMER-PORTAL-LINKS]. 2. Select appropriate subscription from drop down menu (located at top right of the interface). 3. Click on "MORE SER...
1. Login to your CUSTOMER PORTAL [HTTPS://HELPDESK.READYSPACE.COM/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/646/7/CUSTOMER-PORTAL-LINKS] 2 Select appropriate subscription from drop down menu (located at top right of the interface). 3. Click on "WEBSITES" ...
\N\NWHY DO I NEED PERMISSION FROM CONTACTS TO ADD THEM TO MY LIST?\N\N Permission to send emails to the contacts on your list is extremely important. Without permission from your contacts you risk the following: * The emails you send may be classif...
\N\NWHY DO I SEE A WARNING SAYING THAT MY LIST IS UNCONFIRMED?\N\N An unconfirmed list is a list that is set as single opt-in, rather than double opt-in [1]. This means that when new contacts subscribe to a list, they do not receive a confirmation emai...
In Readyspace, we have a external anti-spam system in place. This is used to detect spam emails in incoming and outgoing emails. Sometimes, you would wonder why email is quarantined. There are a lot of reasons why emails get quarantined in the first pla...
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